Director of Cloud and Data Center Operations
Director of Cloud and Data Center Operations
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Job Description
Key Responsibilities:
Lead and manage the cloud and data center operations team ensuring all operations maintenance support and service
management functions are performed to the highest standards.
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Develop and implement operational strategies to support the business on a 24x7x365 basis and meet performance and
availability targets including defining and measuring service levels capacity planning and cost optimization.
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Establish and maintain effective relationships with business stakeholders and technology partners acting as a trusted
advisor for operational best practices.
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Manage the technology environment ensuring all security compliance and risk management requirements are met
including the development and implementation of disaster recovery and business continuity plans.
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Identify and implement opportunities for process improvements automation and innovation to increase operational
efficiency and reduce costs.
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• Develop and manage budgets ensuring effective cost control and reporting.
Provide regular reporting and communication to executive leadership on operational performance risks and
opportunities.
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As a key member of the leadership team this role contributes to the development and execution of the enterprisewide IT
strategy and is responsible for ensuring the IO strategy is fully aligned with business objectives.
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Introduces technologies automation Site Reliability Engineering (SRE) and Operational practices to innovate and
differentiate infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance
employee productivity.
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Manage operations of all Cloud computing including Azure AWS GCP and Cloud Ops teams to achieve business objectives
including the attainment of targets for service levels resolution time and project deadlines.
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Contain Cloud consumption costs through a structured FinOps capability to ensure a transparent and logical way to bill
Businesses for consumption.
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Mature the use of native cloud services to displace thirdparty applications in partnership with IT peers and business
stakeholders.
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• Set Infrastructure Operations delivery objectives and targets and deliver a highly available and resilient SaaS platform.
Lead tactical response to system errors outages and failures within the platform and hold a tight grasp on user
experience and systems uptime.
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• Develop and maintain operational procedures and policies consistent with compliance and security practices.
Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions
performed by Cloud teams. Supports periodic reviews by internal audit compliance teams and other riskrelated
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functions as required.
Leverages influencing and negotiation skills across IT and the enterprise to enable costeffective and innovative shared
solutions in the achievement of business goals.
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3. Qualifications and Skills:
At least 10 years of experience in cloud and data center operations with experience managing large complex hybrid and
multicloud infrastructures.
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• Suitable tertiary qualifications such as a degree in computer science information technology or related fields.
Accredited certifications from Azure AWS or GCP demonstrating a deep understanding of cloud and data center
technologies and best practices.
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Strong leadership skills with a proven ability to lead and manage teams establish effective and collaborative
relationships and influence stakeholders at all levels of the business.
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Excellent written and verbal communication and interpersonal skills with the ability to communicate complex technical
concepts to nontechnical stakeholders.
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Strong analytical and problemsolving skills with a demonstrated ability to identify and address complex operational
challenges.
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• Experience supporting DevOps automation teams
• Demonstrated experience in managing budgets and controlling costs.
• Experience in developing and implementing disaster recovery and business continuity plans.
• Strong knowledge of security compliance and risk management requirements for cloud and data center environments.
• Ability to work effectively in a fastpaced dynamic environment with a focus on continuous improvement and innovation
• Thorough knowledge of Agile Scrum methods and recent experience working with such
Strategic/holistic/broadminded thinker able to convince with little or no authority Must have an innate curiosity about
how things work. Tough enough to challenge where required and thrives on the ambiguity of structure authority and
resources.
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Interpersonal Expertise:
Ability to work with highly sensitive and confidential information.
Ability to be flexible with the scope of work.
Proactivity in following up.
Proactivity in raising risks with project delivery.
And above all of this an undying love for beer!
We dream big to create a future with more cheers
Employment Type
Full Time
