Technical Customer Service Representative
Technical Customer Service Representative
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Job Description
Join our clientas a dedicated Technical Customer Service Representative where youll play a key role in providing exceptional support and service to customers sales managers and manufacturers. In this position you will be responsible for diagnosing troubleshooting and resolving technical issues related to our products ensuring client satisfaction and smooth operation.
About Us
Our client is a leading supplier of innovative marine product solutions across North and South America. Their enthusiastic and dedicated team supports customers in a hybrid work environment promoting a positive worklife balance. They offer generous benefits and highly value their team members. The company has a closeknit culture with an average employee tenure of 11 years.
Primary Responsibilities
- Provide prompt and efficient technical support via phone email concerning the installation use operation and maintenance of marine equipment.
- Provide support to sales managers engineers and manufacturers representatives in a positive and professional manner.
- Diagnose and troubleshoot issues related to our products and services.
- Collaborate with internal teams to address complex technical challenges.
- Document solutions and update client records accurately in our system.
- Maintain a high level of customer satisfaction through exceptional service.
- Process customer orders as needed in the ERP system and coordinate with the warehouse.
Essential Qualifications and Skills
- At least 5 years of experience in marine mechanical electrical and hydraulic systems.
- Strong problemsolving skills and attention to detail.
- Excellent communication skills both written and verbal.
- Ability to work collaboratively in a teamoriented environment.
- Strong understanding of the marine industry and boating experience preferred.
Compensation and Benefits
- Competitive salary commensurate with experience.
- Comprehensive health dental and vision insurance.
- Company Supported401(k) plan
- 20 days of paid leave
- Life and disability insurance
- MF work week with Hybrid options
How to Apply
If you are passionate about technology and possess a strong desire to help others we encourage you to apply for this role. Please submit your resume along with a cover letter detailing your experience and why you would be a great fit for our team.
Employment Type
Full Time
