Customer Support Agent with Arabic
Customer Support Agent with Arabic
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join our dynamic team as a Customer Support Agent with proficiency in Arabic. This vital role helps ensure customer satisfaction by delivering exceptional service and resolving inquiries efficiently supporting our commitment to excellence and innovation.
Main Responsibilities
- Manage company communication channels including chats emails and calls
- Identify and understand customer needs to ensure high satisfaction levels
- Respond to inquiries from new leads and clients via phone chat email and portal
- Provide timely support to leads and clients within established response times
- Update CRM systems to maintain accurate records of communications and actions
- Collaborate with other departments to resolve inquiries requiring further investigation
- Follow up with clients and arrange callbacks to enhance satisfaction and results
- Work both independently and as part of a team
- Adhere to established processes and procedures
Required Skills and Qualifications
- Proven experience in customer support
- Background in Forex or Financial Markets is an advantage
- Fluency in Arabic and English (minimum B2 level) spoken and written
- Proficiency in Microsoft Office Suite (Word Excel Outlook)
- Strong phone skills and active listening abilities
- Ability to handle pressure and meet deadlines
- Excellent communication and presentation skills
- Flexibility to work rotating shifts (morning afternoon night)
Benefits of Working with Us
- Competitive remuneration based on qualifications and experience
- 13th salary
- Comprehensive medical insurance plan
- Provident fund
- Access to the companys group discount program
- Free onsite parking
- Inhouse fitness room with available classes
- Modern office in a central Limassol location near the highway
- Friendly and diverse work environment
- Opportunities for professional growth and development
How to Apply
If you are a dedicated professional with a passion for customer service we invite you to apply. Please submit your CV along with a cover letter highlighting your experience and skills related to customer support. Click Apply Now to seize this opportunity and start your journey with us.
Our Commitment to Diversity and Inclusion
We are an equal opportunity employer dedicated to fostering a diverse inclusive and equitable workplace. We welcome applications from all qualified candidates regardless of race gender disability age sexual orientation or religious beliefs. Our mission is to create a work culture that celebrates individuality and empowers our team members.
Employment Type
Full Time
