Danish Customer Success Specialist Hybrid in Malta
Danish Customer Success Specialist Hybrid in Malta
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Looking to take the next step in your career
Were seeking a dynamic addition to our team as a Customer Success Specialist! If youre innovative sociable and excel in a fastpaced evolving environment this could be your next great opportunity.
Role Overview:
As a Customer Support Specialist youll respond to customer inquiries and resolve complaints exclusively through email and live chatno phone calls involved.
Key Responsibilities:
- Respond to customer queries via email ensuring clear timely communication (phone calls are not required)
- Moderate usergenerated content to uphold company policies and standards
- Identify and address potential scams or fraudulent activities keeping the online environment secure
- Accurately log interactions and resolutions for customer records
- Collaborate with team members to improve processes and elevate customer experiences
- Provide customers with accurate comprehensive information using the best tools
- Meet personal and team support goals
- Work effectively with internal and client teams
- Participate in training to ensure compliance with moderation policies
- Support various workflows clients and markets as needed
Requirements:
- Fluent in Danish (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pickup points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better worklife balance
Excited about a rewarding customer support career Apply now and well connect with you soon!
Employment Type
Full Time
