Floor Manager
Floor Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Position: Floor Manager
Salary Range: Basic from RM2600 RM5000
Working hours : Tuesday Sunday (9am 7pm)
Location: Eco Botanic JB
Company Background: Dance Studio
Job Summary:
Seeking a highly organized and customerfocused Floor Manager to oversee the daily operations of our reception area apparel outlet and dance and piano class scheduling. The successful candidate will be responsible for ensuring smooth checkin and checkout processes for customers managing retail sales and coordinating class schedules. This role requires excellent interpersonal skills attention to detail and the ability to multitask in a dynamic environment.
Job Scopes
Reception Management
- Greet and assist customers as they enter the studio
- Answer phone calls respond to emails and handle customer inquiries
- Manage appointment bookings and provide information about services and classes
Apparel Outlet Management
- Oversee the daily operations of the apparel outlet including inventory management and sales
- Ensure the outlet is wellorganized clean and stocked with the latest merchandise
- Assist customers with product selection and purchases
Dance Piano and Childrens centre Scheduling
- Coordinate and manage the scheduling of dance piano and childrens centre classes
- Communicate with instructors and students to confirm class times and any changes
- Maintain accurate records of class schedules and attendance
Customer CheckIn and CheckOut
- Facilitate the checkin and checkout process for customers attending classes and sessions
- Ensure all necessary paperwork and payments are completed accurately
- Address any customer concerns or issues promptly and professionally
Administrative Duties
- Maintain customer records and update databases as needed
- Prepare and submit daily weekly and monthly reports on studio operations
- Assist with marketing and promotional activities as required
Job Requirement
- Qualifications
- Previous experience in a customer service or retail management role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word Excel Outlook) and scheduling software
- Ability to work flexible hours including evenings and weekends
- Passion for dance music and fitness is a plus
Key Competencies
- Customer Service: Ability to provide highquality service and support to customers
- Leadership: Ability to manage and motivate a team to achieve studio goals
- ProblemSolving: Strong analytical skills to address and resolve issues effectively
- Attention to Detail: Ensure accuracy in scheduling inventory management and customer records
- Flexibility: Adaptability to handle the dynamic nature of studio operations and schedules
Employment Type
Full Time
