Werde der Trusted Advisor fr die kreativsten Kpfe Europas als Enterprise Customer Success Manager mwd bei Adobe
Werde der Trusted Advisor fr die kreativsten Kpfe Europas als Enterprise Customer Success Manager mwd bei Adobe
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Job Description
NUR WOHNHAFTE IN DEUTSCHLAND UND MIT ARBEITSBEWILLIGUNG WERDEN BERCKSICHTIGT!
NUR KANDIDATEN MIT MIN. DEUTSCH B2 WERDEN BERCKSICHTIGT!
The Opportunity
From the moment you wake up in the morning until you go to bed at night consider the media youconsume the adverts you see the apps you use the websites you browse and almost all of theshopping you do online throughout the day. Chances are that every single one of those interactionsevery single one of those experiences was touched by an Adobe product.
We have a fantastic opportunity for an Enterprise Customer Success Manager (CSM) to join ourCentral Europe CSM team. As CSM you will lead a portfolio of customers and serve as a central pointof contact and digital advisor for customers during the entire life cycle of their usage of Adobesolutions. We are looking for a reliable team member who has a background or expertise in thedesign / creative industry combined with outstanding account management skills. You should havethe confidence to connect with designers IT managers and executives at all levels alike!
You are going to drive adoption and utilization across your customer base working closely with oursales and solution consulting team to help drive renewals to successful completion. The successfulcandidate would visit customers onsite from time to time.
What youll do
Lead handle and participate in activities that drive product adoption active use Adobeawareness and customer happiness.
Understand and assess customer challenges & objections requirements level of adoptionand corporate structure and translate this into specific Adobe solutions that can help thecustomer pursue their goals.
Evangelize Adobe products/technology to excite and encourage customers to push the
boundaries of creativity.
Conduct customer workshops workflow assessments and demonstrate our solutions and thebusiness benefits they bring to our customer
Develop and maintain a trusted advisor relationship with customer executive sponsors suchthat all activities are closely aligned with the customers business strategy allowing the fullpotential of their Adobe Solution to be realised.
Establish and lead all aspects of adoption and usage/development of standard
methodologies to continually drive incremental value and return on the customers
investment.
Identify and grow opportunities and collaborate with sales teams to ensure growth
attainment.
Drive regular governance with customers to report on critical metrics raise awareness ofAdobe news/events. Share results & meaningful items with crossfunctional partners.
To excel you will need
Experience in and/or enthusiasm for PostSalesAccountManagement and for subscriptionbased Solutions
A good understanding of design workflows and digital trends
Experience of Adobe Creative Cloud or at least one of its solutions
Excellent ability to establish relationships at enduser and senior decisionmaker level withinenterprise organisations.
Must be responsive and have a customer centric approach.
Being highly selfmanaged reliant responsive and able to prioritise
A strong desire to invest in your own professional and personal development whereby youlltake ownership over acquiring additional skills and knowledge beyond that required by theorganization and daytoday demands of their role
Organizational skills and a structured working approach ability to deal with several differentactivities in parallel.
Ability to influence and drive issue resolution with crossfunctional teams in a matrix
organization.
Business proficiency in English and German with clear communication skills verbally and inwriting. Any other European language in addition to fluent German is welcome as well.
Employment Type
Full Time
