Customer Support
Customer Support
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1 Vacancy
Job Description
Nofence is a Norwegian scale up that has built the worlds first virtual fencing solution for livestock. The technology consists of a solarpowered collar that communicates with an app over the cellular network. Through the app farmers can set up a new grazing area in seconds and the long days of installing and moving fences are officially over! This creates better farmer welfare and increased animal welfare. The animals gain access to new areas that were previously impossible to fence in and the farmer will always have visibility of their location.
Today we have over 3000 customers in Norway and we areestablishing ourselves in the UK Spain & the US. Our US team is now seeking a Customer Support Advisor to join them at the office near Minneapolis Minnesota (coming early 2025).
Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!
About the role
The position will involve daily followup with customers and support cases. You will become an integral part of an inclusive and dedicated team with a strong focus on collaboration. We are looking for a structured and enthusiastic team member who is eager to provide excellentcustomer service.
To create good customer relations we need to be able tounderstand the customers needs and guide them through how to best utilize our product. We will offer full training in our product but previous experience of working with farmers would be a great advantage.
We are looking for a structured candidate with a flexible approach to all aspects of the role. The right candidate is selfmotivated energetic and hardworking preferably with a background from agriculture. As a part of our team you will have the opportunity to grow together with the company as the opportunities for development are endless both for our product and our employees!
Title:Customer Support Advisor
Status:Fulltime exempt (not subject to overtime) 40 hours per week
Supervisor: Head of Global Support
Location: Working at least 4 days per week in office preferred(based near Minneapolis Minnesota)
Main Responsibilities
The main responsibilities for this role will be:
- Responding to inquiries from our US customers via phone and email ticketing system and other tools.
- Maintaining close customer contact and securing ahigh level of customer satisfaction.
- Collaborating across departments and other teams within Nofence.
- Documenting and updating customer records and cases in our CRM system.
- Escalating complex or unresolved issues to our Product and Engineering department.
- Contributing in collecting statistics on the performance of our products.
- Ensuring knowledge and information sharing between the central and local support teams.
In the current phase of growing our team we will need someone who is adaptable and willing to contribute to nonsupport related tasks like;
- Contributing to projects across the organization.
- Improving the customer journey through proactive support helping the customer gain competence and finding solutions through our tools and information channels.
- Contributing to developing the Support team and shaping our structure.
About you
We are looking for someone who has the following:
- A degree or equivalent in a field relevant to the position. Practical experience and engagement can compensate for a lack of formal qualifications.
- Proven experience as a support consultant or similar role in a tech company or industry.
- Ability to troubleshoot hardware and software issues using various tools and methods.
- Keen interest in our product and ability to gain competence in our technology.
- Good IT skills and experience with ICT solutions.
- Strong communication skills both orally and in writing.
- Fluent written and verbal communication skills in English.
- A background which makes you able to answer general questions related to agriculture or animal husbandry as well as questions of a technical nature.
- A strong technical background capable of providing indepth technical support for our product and a passion for resolving complex technical issues is preferred but not a requirement.
We are looking for someone who is:
- Eager to show initiative works independently and prioritises the most important tasks first.
- Passionate for customer service in general and has an eye for discovering challenges and providing solutions.
- Independent and selfdriven.
- Efficient and enjoys structure.
- A team player with a heart for the greater good.
- High attention to detail and a solid commitment to quality.
- A team player that cooperate well with others share knowledge experience and information and support other team members in the pursuit of team goals.
About Nofence
Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire electric and wooden fences but these are costly and timeconsuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.
Until now.
Enter virtual fences. What started as a small group of farmers and engineers with a big idea has become Nofence the worlds first virtual fencing solution for livestock. Curious about how it works Find out more here.
What can we offer
As a company still in our early stages our way of working is continuously evolving and you will have the opportunity to make an impact on how we do things. We are passionate about product development animal welfare farmer welfare and sustainable agriculture. As our colleague you will be part of an exciting company with enormous ambitions for international growth. We genuinely believe our grazing technology can be the biggest technological change in agriculture since the tractor!
The right candidate will get a competitive benefits package including employerpaid health insurance 25 days of vacation plus all federal holidays retirement contributions and a fun and rewarding environment which will enable you to thrive within a supportive team. We will also offer full product training and an onboarding process where you will get to travel and meet the whole global team and feel part of something special from day one!
About the Application
Are you ready to change pasture After all the grass is sometimes greener on the other side! Also just like the soil needs a balanced diversity of nutrients to thrive a company needs a diversity of hearts and minds. We are an equalopportunity employer!
Employment Type
Full Time
