IT Web Project Manager
IT Web Project Manager
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Job Description
JOB SUMMARY
The IT Web Project Manager will support the Patient Impact department Omnichannel strategy by managing the correct implementation of commercial technology projects aimed at health care professionals (HCP s) and patients.
Her/His role will be critical to offer HCP s and patients access to the right information about medicines with a better customer experience through their preferred channel.
He/She is responsible to deliver from a technology standpoint HCPs and patients websites globally (ex US) managing the endtoend scope (intake governance delivery onboarding). This position partners with the Omnichannel business and the web development teams to orchestrate the development of digital & web solutions projects.
He/she will do so being supported by a trainee and in line with the strategy and prioritized roadmap defined by the IT System Owner.
MAJOR RESPONSIBILITIES
Drive digital transformation projects focusing on omnichannel HCP s and patients personalized experience (e.g. websites mostly but also closely to remote engagement campaigns email marketing pull strategy etc.) that will enable a better customer experience & engagement
Your goal will be to partner with the brand teams in order to create the right customer journey in a personalized manner
Oversee the daytoday operations of the companys branded websites ensuring optimal performance security and user experience
Guide a team of IT professionals responsible for website development maintenance and support
Ensure proper information (through discussion and analysis) is provided to the development team to ensure the right understanding of the requirements and successful delivery
Collaborate with crossfunctional teams to update and maintain website features & content reflecting the latest developments in the pharmaceutical industry
Implement robust features analytics and monitoring tools to track website performance user engagement and other key metrics
Partner with IT stakeholders (Architecture Digital factory Support..) at all steps of the project lifecycle to ensure consistency in tools and standards smooth set up of solutions and appropriate transition to support and operations
Partner with business stakeholders (Commercial teams Operations teams Patient team ) in various regions to identify areas of improvement and innovation in the Web CRM & Omnichannel area (new initiatives or improvement of current solutions)
Requirements
Knowledge Skills and Experience
Bachelors Degree
Strong knowledge of web technologies content management systems and digital marketing practices
IT project management experience able to manage complex project end to end
Experience in managing planning governance requirements UAT integrations deployments etc
Aware on foundational of security configuration infrastructure concepts AI reporting and data structures
Able to lead & guide a development team
Experience in functional analysis and working with business stakeholder to translate their business requirements to technical solutions. Can do both Project management & Business analysis
Has experience with content management systems such as Drupal and web analytics as Google Analytics.
Decision maker with sound business judgment who isn t afraid to speak up and challenge current thinking
Have strong listening communication facilitation influencing and analytical skills
Employment Type
Full Time
