Amazon Customer Service Specialist - Automotive Vertical
Amazon Customer Service Specialist - Automotive Vertical
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
- Monitor inbox to assist customers answer questions and escalate issues when needed
- Troubleshoot issues with account health support and seller support
- Handle customer inquiries in <12 hours
- Gather product knowledge to properly educate customers
- Proactively look for negative reviews and escalate to brand management
- Process returns and billing or delivery issues
- Troubleshoot listing/ product suspension issues and assist management with appeals
- Proactively solicit and collect reviews from customers to enhance Amazon listings
- Build out rolerelated SOPs and FAQs for faster and more accurate responses
- Assist with other tactical Amazon brand managementrelated tasks as needed
Requirements
- 3 years experience in a D2C ecommerce customer service role
- Experience with CX on the Amazon platform (preferred) as well as Ebay and Walmart
- Exceptional verbal and written communication skills
- Background with automotive vertical (or similar)
- Basic intermediate skills with Google Sheets/ Excel for basic reporting
- 1 years experience with professional help desk tool like Zendesk (or similar)
- Familiarity with slack and Zoom for internal team coordination / communication
- Ability to work EST
- 1 years experience with Monday (or similar PM tool)
Must Haves: Minimum 5 years of experience in graphic design Minimum 3 years of experience as a manager of a creative / graphic design team, preferably in e-commerce or retail Proficiency in graphic design tools (e.g., Adobe Creative Suite) Strong written communication skills Understanding of e-commerce and Amazon platform dynamics Familiarity with Amazon Seller Central and its functionalities Experience in managing people, and demonstrating effective leadership in a creative context Proficient in managing design schedules, ensuring timely delivery of assets Ability to think creatively and strategically to produce innovative and effective content Ability to adapt to changes in Amazon algorithms and policies Ability to work EST
Education
Must Haves: Minimum 5 years of experience in graphic design Minimum 3 years of experience as a manager of a creative / graphic design team, preferably in e-commerce or retail Proficiency in graphic design tools (e.g., Adobe Creative Suite) Strong written communication skills Understanding of e-commerce and Amazon platform dynamics Familiarity with Amazon Seller Central and its functionalities Experience in managing people, and demonstrating effective leadership in a creative contex
Employment Type
Full Time
