Systems Analyst for Enterprise Service Manager
Systems Analyst for Enterprise Service Manager
Posted on :
14-11-2024
Employer Active
1 Vacancy
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Job Description
Location: Canberra
Requirement: Must have Negative Vetting Security Clearance
Job Duties and Responsibilities (include but not limited to):
Stakeholder Engagement to elicit requirements.
Conduct end user workshops to formulate requirements.
Collaboration with ITSM SMEs and leadership for business process requirement.
Documenting business requirements in the form of epics features user stories and acceptance criteria.
Capture nonfunctional requirements.
Analysis and documentation of asis state mapping the tobe state and respective data flows.
Contribution to user testing in terms of reviewing UAT artefacts and providing consultancy on requirements use cases and acceptance criteria.
Work with application vendor representatives for problem resolution.
Collaborate with project management team in regard to system deployment
Conduct end user workshops to formulate requirements.
Collaboration with ITSM SMEs and leadership for business process requirement.
Documenting business requirements in the form of epics features user stories and acceptance criteria.
Capture nonfunctional requirements.
Analysis and documentation of asis state mapping the tobe state and respective data flows.
Contribution to user testing in terms of reviewing UAT artefacts and providing consultancy on requirements use cases and acceptance criteria.
Work with application vendor representatives for problem resolution.
Collaborate with project management team in regard to system deployment
Requirements
Mandatory Criteria
Must have a minimum 5 years experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.
Systems and/or business analyst experience with Commonwealth agencies / Government Departments.
Systems and/or business analyst experience with Service Management Tool uplift.
Weighted Criteria
Systems Analyst and/or Business Analyst Experience with business improvement initiatives and business transformational projects.
Expert user of Visio JIRA.
Good understanding of with BPM tools (BPMN and UML).
Experience supporting User acceptance testing.
Exceptional facilitation and stakeholder management skills.
Effective influencing communication negotiation skills.
ITIL Certification.
Mandatory Criteria Must have a minimum 5 years experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia. Systems and/or business analyst experience with Commonwealth agencies / Government Departments. Systems and/or business analyst experience with Service Management Tool uplift. Weighted Criteria Systems Analyst and/or Business Analyst Experience with business improvement initiatives and business transformational projects. Expert user of Visio, JIRA. Good understanding of with BPM tools (BPMN and UML). Experience supporting User acceptance testing. Exceptional facilitation and stakeholder management skills. Effective influencing, communication, negotiation skills. ITIL Certification.
Employment Type
Full Time
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