Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responding to all Room Reservation Rate Offering and Hotel Information inquiries promptly and professionally via telephone fax and/or Email
- Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
- Reserving hotel accommodations for guests in the Leisure Business Travel Convention/Association Corporate Meetings and Wholesale (FIT & IMM) market segments
- Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)
- Reviewing and update reservations interfacing between the CRS and PMS
- Ensuring reservation confirmations are issued promptly and accurately
- Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
- To provide support to our colleagues at The ACCOR Global Reservations Centre
- To monitor and track special promotions and communicate information to various operational departmentTo ensure all reports and confirmation letters are filed on a daily basis
- To support other employees of the department in the daily activities of the department;
- Attend weekly Reservations department meetings daily meetings and trainings;
- To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
- To comply with the requirements for appearance (grooming) provided by the rules;
- Understand and adhere to all departmental guidelines and policies;
- To report any technical problems and necessary needs in the work process immediately to the direct manager;
- To perform other tasks determined by the direct manager;
- To assist the work of other employees of the department;
- Prepare and submit all reports directly to the manager during the period of duty;
Qualifications :
- Higher education
- Experience in the relevant position (preferred)
- Computer literate in Microsoft Window applications and relevant computer applications required
- Excellent communication skills both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must posses Professional telephone tiquette and have an excellent command of the English Azerbaijani Russian languages
- Strong team player who can work independently in a fast paced environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
