Assistant Reservations Manager

• Control the reservations team members and provide help in responding to all Room Reservation Rate Offering and Hotel Information inquiries promptly and professionally via telephone fax and/or Email;
• Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Baku Hotel (LQA audit/ Accor all loyalty program);
• Reserving hotel accommodations for guests in the Leisure Business TravelConvention/Association Corporate Meetings and Wholesale (FIT&IMM) market segments;
• Accurately recording all required reservation information in the Central Reservations System (RESAWEB) and/or the Property Management System (Property Manager);
• Reviewing and update reservations interfacing between the CRS and PMS;
• Ensuring reservation confirmations are issued promptly and accurately;
• To provide support to colleagues at Accor Global Reservations Centre;
• To monitor and track special promotions and communicate information to various operational departments:
• To take care of all the problems of subordinate reservation department employees in a timely manner;
•  Ensuring that in advance Reservations Agents are well trained and aware of all special discount rates and Accor Plus corporate programs;
• Conduct regular audits of GRC GDS Third Party Sites Property Manager Hotellink and RESAWEB to ensure accuracy in rates packages promotions and availability;
• Ensure the Reservations department consistently meets and exceeds the ACCOR All Loyalty and LQA survey goals for prearrival;
• Ensure the Reservations office adheres to all health and safety standards;
• Prepare and submit all reports directly to the manager during the period of duty;
• Provide courteous assistance and proper coordination to hotel staff and guests;
• Participate in weekly department meetings daily meetings and trainings;
• 1C program adding the monthly attendance schedule to the system:
•  To acquire knowledge of Health/Safety;
• To immediately take action towards any issues or to inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
•  To comply with the requirements stipulated in the rules regarding appearance (clothing rules);
•  Understand and adhere to all departmental guidelines and policies;
• To report any technical problems and necessary needs in the work process immediately to the direct manager;
• Supervise the subordinate employees by ensuring proper training and scheduling.
• Supervise the work of subordinate colleagues within the department to ensure that standards and policies of service are followed.
• Assist in building an efficient and engaged team of employees by having an active interest of their welfare and development.
• To perform other duties determined by the direct manager;
• To assist the work of other employees of the Department;

Qualifications :

• Higher education (tourism and hotel management)
• Knowledge of Microsoft Windows computer programs
• Excellent communication skills both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani English Russian language
• Strong team player who can work independently in a fast paced environment
• Dynamic willing to learn

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime