Dutch-Speaking Travel Experience Advisor Your Gateway to Customer Support
Dutch-Speaking Travel Experience Advisor Your Gateway to Customer Support
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Job Description
Job Title: DutchSpeaking Travel Experience Advisor Your Gateway to Customer Support!
Location: Katowice Poland (OnSite)
Schedule: Monday Friday (07:00 19:00) Twice a Month on Weekends (SatSun 09:00 18:00)
Start Date: November 25 2024 and January 13 2025
Salary: 9000 PLN gross/month
Contract Type: FullTime Labor Contract (160 hours/month)
Relocation: Local candidates preferred; no relocation support provided.
About the Role
Are you passionate about travel and helping people navigate the world Were seeking a DutchSpeaking Travel Experience Advisor to support customers of a major online travel platform! Youll play a vital role in helping travelers with bookings reservations and any intrip challenges they encounter providing friendly and professional support every step of the way.
Join our team in Katowice where your language skills and peopleoriented mindset will shine!
What Youll Do
- Assist Travelers: Provide topnotch customer support via phone chat and email for all travel inquiries.
- Manage Reservations: Help customers change travel plans adjust personal details or alter their destination.
- Guide on Travel Options: Advise on flights fares packages and services making each journey smooth and enjoyable.
- Handle Refunds & Cancellations: Navigate cancellations and refund processes with empathy and clarity.
Who You Are
- Dutch Proficiency (C1) English Fluency (B2): Confident communicator in both languages.
- TechSavvy: Familiar with MS Office web browsers and general computer skills.
- Positive & Energetic: Thrives in a fastpaced customerfacing environment.
- Bonus Points: Previous experience in customer service CRM platforms or digital services.
Perks & Benefits
- Competitive Salary: 9000 PLN gross monthly.
- Health & Wellness: Private medical care (Luxmed) and group insurance.
- WorkLife Balance: No mandatory overtime twiceamonth weekends.
- Career Growth: Opportunities within a wellknown international travel platform.
- Social Life: Participate in exciting company events team outings and cultural activities.
- Wellness Program: Sports and leisure benefits (My Benefit).
Eligibility Requirements
- EU Citizens: No special documentation needed.
- NonEU Citizens: Valid passport student visa or Temporary Residence Card and proof of current student status (or recent graduate from a Polish institution).
If youre excited to combine your love for travel with outstanding customer service apply now and help us make every journey memorable!
Employment Type
Full Time
