XTN-2076677

SOCi the marketing platform for multilocation brands is currently looking for an energetic selfstarter who possesses exceptional written communication skills and a strong knowledge of social media—in particular online review networks such as Yelp Apartment Ratings Facebook and Google My Business—and a keen attention to detail. The person in this role is responsible for monitoring and responding in writing to online reviews on behalf of our top property management and brand clients in an extremely timely and professional manner. The person in this role will receive communication guidelines regarding specific situations but the role requires someone who can respond thoughtfully and articulately representing our customers brand style tone and general customer care guidelines. The Reputation Management Specialist will work under a Professional Services Manager of Reputation Management and closely with customers and other specialists.

SOCi is one of the fastestgrowing technology companies in the United States ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an awardwinning enterprise SaaS marketing platform and one of Forbes’ Best Startup Employers SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi nothing is more important to us than the customers we serve every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multilocation brands that want to scale and optimize their digital presence. View more on our Awards & Accolades here!

The main responsibilities of a Reputation Management Specialist (Spanish Speaker) include:

Conduct research document findings and draft thoughtful and articulate responses to customer reviews

Use and understand the SOCi reporting suite to ensure that Service Language Agreements are met on a weekly basis

Using the SOCi platform closely monitor and strategically respond to online reviews across various platforms (Yelp Google My Business Facebook Apartment Ratings etc.) including any reviews that may have been updated or received late in the platform

Collaborate with SOCi customers via email and virtual meetings about their reputation management questions and concerns and be able to provide highlevel customer service to critical accounts

Attend relevant meetings and update other Reputation Management Specialists as necessary

Perform special projects upon request

Be able to bring forward creative solutions and ideas that will help improve the product and the role

Ability to be present inoffice and work MondayFriday 11:00PM to 8:00AM MNL