EU Supports

Join HTech Supports as an EU Supports team member and be part of a dynamic company that has been pioneering in the tech industry since 2013. With our commitment to growth reliability and cuttingedge solutions youll help clients across 50 countries stay ahead in digital transformation. At HTS we value teamwork and mutual respect ensuring that your passion for technology and collaborative spirit thrives. Youll have the opportunity to work with a diverse range of clients and sectors from data centers to wireless communications. Our mission is to support global rollouts and ease international shipping challenges making us a trusted partner in the tech world. If youre ready to contribute to a team thats driven by performance and social responsibility and where hard work is recognized then this is the place for you. Lets innovate and lead together!

Tasks

• Responsible for Designing and providing WAN/LAN network administration enterprise wireless cloud administration (AZURE) Cisco ACI and Cisco/Palo Alto firewall administration.
• Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer.
• Initiate improvements in tools (SolarWinds Panorama Prime Cisco DNA Infoblox) requirements gathering and processes.
• Responsible for investigating causes tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
• Make recommendations based on analytics to improve performance and optimization of network infrastructure.
• Manage new and existing equipment hardware and software upgrades.
• Understanding Network support priorities and objectives and taking an active role in accomplishing them.
• Strong understanding of network routing and switching protocols required.
• Demonstrated experience with WAN and backbone network protocols (BGP OSPF MPLS etc.) required.
• Experience with next generation firewall technology (Palo Alto Check Point Fortinet etc.) desirable.
• Experience with cloud (AWS Azure GC) networks and/or security desirable.
• Excellent analytical interpersonal and communication skills with the ability to communicate complex technical issues in an easytounderstand manner.
• Resourceful with the ability to work independently.
• Strong time management skills and attention to detail.
• Ability to multitask activities with shifting priorities.

Requirements

• Proven experience in IT support or a related field.
• Strong problemsolving skills and ability to work independently.
• Excellent communication skills to effectively interact with clients and team members.
• Familiarity with data center operations wireless and data communications.
• Willingness to travel within Europe for onsite support as needed.

Benefits

It is a freelance position offering competitive pay with allinclusive compensation.

Join HTech Supports as an EU Support! Be part of a techsavvy team driving digital transformation globally. Grow your career in a dynamic innovative environment!