In this dynamic role youll support both reservations and front office operations while taking on the following responsibilities:
- Handle guest reservations and inquiries with precision and professionalism
- Maintain a positive salesdriven approach through phone email and inperson interactions
- Drive Accors loyalty program by collaborating with front office and reservations teams to meet enrollment targets.
- Maximize occupancy and rates by identifying upsell and crosssell opportunities
- Ensure smooth checkin/checkout experiences while prioritizing guest satisfaction
- Assist with inventory control and rate management to optimize hotel performance
- Operate phone systems efficiently and support with portering duties as needed
If youre a motivated detailoriented team player ready to make an impact we invite you to apply.
Qualifications :
- Previous experience in a Front Office or Reservations role
- Proficiency with Microsoft Office and Opera Cloud is highly advantageous
- Demonstrated service orientation with exceptional attention to detail
- Proven ability to work independently take initiative and thrive in a dynamic environment.
- Excellent verbal and written communication
- Flexibility to work a variety of shifts including weekends and public holidays
Remote Work :
No
Employment Type :
Parttime