Manager Housekeeping
Manager Housekeeping
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Housekeeping Manager
The Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean sanitary and orderly condition; keeping as a priority the safety and security of our guests and employees.
What You Will Be Doing:
Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
Assist in hiring training coaching evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives
Contribute to a fun and engaging work environment for the Housekeeping team
Follow and enforce all departmental policies and procedures including ALL Safe Covid19 procedures
Ensure standards are met to maintain department objectives specifically brand compliance standards (LQA) for guestroom cleanliness and service
Take ownership of situations and tasks by fully understanding the issue asking for help when needed communicating progress and delivering results effectively and efficiently
Monitor inventory items to ensure proper control the ability to facilitate guests needs and maintenance of room quality brand standards
Assist with the evaluation and implementation of programs to promote brand standards increase service levels and ensure consistency and effectiveness of all areas within the department
Perform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.
Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks
Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results
Manage the department budget in a fiscally responsible manner
Balance operational administrative and colleague needs
Complete administrative duties to include scheduling payroll reporting maintaining productivity through labor management programs (Watson) colleague documentation and performance reviews
Report necessary maintenance items through internal program (Royal Service Manager)
Maintain cleanliness of both Heart of the House and Front of the House spaces
Follow all safety and sanitation policies and procedures
Other duties as assigned
Qualifications :
Your Skills and Qualifications:
Previous luxury Hotel experience required Rooms leadership an asset
Computer literate in Microsoft Window applications required and OPERA PMS advantageous
University/College degree in a related discipline an asset
Proven experience with collective bargaining agreements
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shifts. May occasionally exert up to 30 pounds lift carry push pull or otherwise move objects.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
