Personal Shopping and Client Relations Manager fmd
Personal Shopping and Client Relations Manager fmd
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Job Description
To support our Personal Shopping team we are searching for a Personal Shopping and Client Relations Manager (f/m/d) to be based in our Munich office.
Tasks
WHAT YOU WILL DO
- Act as the point of contact and ambassador to Mytheresas top clients
- Develop onetoone client relationships through regular communications and refer to individuals order/ returns histories to enhance understanding of client base
- Increase spend of individuals and develop customer loyalty through understanding customers style needs: identify sale opportunities for requested items suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
- Create and implement new selling ideas to ensure sales targets are met
- Drive and participate in all acquisition opportunities
- Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
- Responsible for the PreReservation four times a year
- Responsible to update the preference sheet/ profile of the customers
- Actively liaise closely with the buying team the brand marketing team and the brands in case of reordering soldout pieces
- Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
Requirements
WHO YOU ARE
- 35 years of work experience in a similar position preferred in the field of luxury fashion ideally in ecommerce
- Be passionate about your customers have a true service and rollupthe sleeves mentality
- Love for fashion and technology
- Enthusiastic innovative and creative
- Salesdriven
- Tech savvy
- Great communicator
- Organized and detail oriented
- Fluent in written and spoken German and English (fluency in other languages is a plus)
Benefits
WHAT WE OFFER
- Up to 32 days of holiday depending on the length of service starting with 28 days
- Mobile office with up to 40% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EUcountries (job and position permitting)
- Language & elearning courses
- Staff discount of up to 30%
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card
- Access to LinkedIn Learning
- Individual support on mental health & wellbeing (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on highend luxury shoppers exclusive product and content offerings leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
Employment Type
Full Time
