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You will be updated with latest job alerts via emailAs an Onboarding specialist, you will play a crucial role in the success of Europe, Middle East, and Oceania region by assisting Acquisition teams with administrative tasks related to hotel profile setup on Agoda website. The role requires solid project management and business acumen, coupled with a high level of operational savvy. This job requires a driven personality with high level attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced environment.
Roles & responsibilities:
Ensure the daily operations of the function are running smoothly, being the first point of escalation for Acquisition team and help to answer their questions
Support Acquisition teams via ticketing system with operational tasks, related to setting up hotel profiles of newly onboarded accommodation partners
Execute on agreed initiatives for the region, engaging with cross functional teams
Make data-backed recommendations for improvements on current function operating model, or local initiatives
Act and communicate effectively with internal and external stakeholders
Collaborate with Supply teams on key projects driving real impact on the business using advanced analytical tools
Apply quality assurance measures to minimize errors
Strong analytical skills with the ability to interpret rate requests
Strong business sense and excellent problem-solving skills
Excellent communication and interpersonal skills
Detail-oriented with a focus on accuracy and quality assurance
Ability to prioritize tasks and work efficiently in a fast-paced environment
Familiarity with revenue management concepts and pricing strategies
Organized & structured: can manage multiple priorities and deliver results under tight deadlines and pressure
Good in English both spoken and written – additional languages are a plus
Must be curious, proactive, practical, and solution-oriented with “Get it done!” attitude
Generate ideas to improve operations based on data and have an impact
Able to work in a highly multi-cultural team
Aware of the importance of discretion, confidentiality, and ethics
Strong leadership and people management skills, with experience leading cross-functional teams in a matrix organization.
Experience in managing multi-site operations or working with geographically distributed teams, ensuring alignment of goals, resources, and processes.
Operational & Strategic Planning:
Deep understanding of business operations and strategic planning, including resource allocation, budget management, and performance tracking.
Experience in market analysis, competitive intelligence, and regional business development to identify opportunities and drive growth.
Full-time