Chief of Staff Project Manager and Ops Integrator
Chief of Staff Project Manager and Ops Integrator
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1 Vacancy
Job Description
This is a remote position.
Are you a systems thinker passionate about technology operations and strategy
We are a pioneering company in the virtual staffing industry with almost 10 years of experience in Business Process Outsourcing (BPO). We aim to redefine remote staffing by leveraging AIenabled solutions to boost productivity and futureproof our workforce.
In this Chief of Staff role you will bridge leadership and operations driving strategic initiatives focused on integrating technology and optimizing business processes. You ll act as the CEOs right hand spearheading the operational transformation needed to thrive in the AIpowered future.
This role offers you the opportunity to build innovative systems and influence the trajectory of our business and the careers of our contractors.
Why This Role Matters
As AI and automation continue to reshape industries we believe our workforce can lead rather than be left behind. We are committed to developing an AIproficient team to exceed client expectations and sustain longterm success.
The Chief of Staff will align operations technology & processes and strategy to ensure seamless systems integration workforce development and profitability. This is a unique opportunity to blend leadership technology expertise and operational excellence shaping the future of the remote staffing industry.
Key Responsibilities
1. Drive Strategic Operations and Systems Integration
Architect and oversee operational workflows that integrate AI tools with daytoday business functions.
Ensure smooth adoption of new technologies and processes across all teams.
Develop systems to measure monitor and improve KPIs ensuring operational excellence and client satisfaction.
Lead crossfunctional initiatives to improve operational efficiency by 30% within the first 12 months.
2. Empower and Upskill the Workforce
Implement AI training programs ensuring 80% of contractors are proficient with AI tools within 912 months.
Establish performance frameworks that link career growth with technology adoption.
Create initiatives that boost team morale increasing average remuneration by 25% and rewarding top performers.
3. Enhance Client Experience and Retention
Lead efforts to improve service delivery with AIdriven solutions boosting client satisfaction by 40% within a year.
Work closely with recruitment and account teams to reduce client turnover by 33% and increase client headcount by 33%.
4. Optimize Talent Acquisition and Recruitment Operations
Expand the recruitment team by 50% within 6 months to meet growth objectives.
Design efficient hiring workflows to reduce timetohire by 30% for AIenabled roles.
Build a talent pipeline that aligns with both company expansion and the integration of new technologies.
5. Oversee Financial and Operational Performance
Collaborate with the CEO to align budgets with strategic objectives while maintaining profitability.
Implement costsaving measures that improve profitability by 15% in the first year.
Regularly monitor operational performance adjusting systems and processes to achieve financial targets.
6. Strategic Communication and CrossFunctional Alignment
Act as the CEO s trusted advisor by providing strategic insights and regular operational reports.
Facilitate crossdepartmental meetings to ensure alignment across teams and seamless execution of initiatives.
Establish transparent communication channels with stakeholders to keep them informed on key projects.
Requirements
- 5 years in a senior operations or management role ideally in BPO staffing or consulting.
- Proven experience working with American or Western clients understanding their expectations and business culture.
- Strong background in AI tools and workforce technologies with handson experience integrating them into operations.
- Demonstrated success in process optimization profitability improvement and scaling operations.
Key Skills and Competencies
- Strategic Leadership: Ability to translate highlevel strategies into actionable initiatives.
- TechDriven Problem Solver: Expertise in systems integration technology adoption and operational improvement.
- Change Management Leader: Proven experience leading cultural technological and operational transformations.
- Strong Communicator: Exceptional written and verbal communication skills to influence and align teams.
- Collaborative Partner: Able to build strong working relationships with the CEO executives and department heads.
Personal Attributes:
Collaborative Partner: Ability to work closely with the CEO and other executives to achieve shared goals.
Excellent Communicator: Exceptional verbal and written communication skills.
Culturally Sensitive: Deep appreciation for both Filipino and Western cultures enhancing team dynamics and client relations.
Adaptable Leader: Comfortable in a dynamic environment with evolving priorities.
Change Agent: Passionate about empowering contractors and making a lasting impact on their careers and livelihoods.
Benefits
5+ years in a senior operations or management role, ideally in BPO, staffing, or consulting. Proven experience working with American or Western clients, understanding their expectations and business culture. Strong background in AI tools and workforce technologies, with hands-on experience integrating them into operations. Demonstrated success in process optimization, profitability improvement, and scaling operations. Key Skills and Competencies Strategic Leadership: Ability to translate high-level strategies into actionable initiatives. Tech-Driven Problem Solver: Expertise in systems integration, technology adoption, and operational improvement. Change Management Leader: Proven experience leading cultural, technological, and operational transformations. Strong Communicator: Exceptional written and verbal communication skills to influence and align teams. Collaborative Partner: Able to build strong working relationships with the CEO, executives, and department heads. Personal Attributes: Collaborative Partner: Ability to work closely with the CEO and other executives to achieve shared goals. Excellent Communicator: Exceptional verbal and written communication skills. Culturally Sensitive: Deep appreciation for both Filipino and Western cultures, enhancing team dynamics and client relations. Adaptable Leader: Comfortable in a dynamic environment with evolving priorities. Change Agent: Passionate about empowering contractors and making a lasting impact on their careers and livelihoods.
Employment Type
Full Time
