Key Account Manager
Location: Bengaluru Department: Sales & Account Management Reports To: Head of Sales
Job Summary: The Key Account Manager will be responsible for managing relationships with assigned key accounts renewals driving upsell crosssell opportunities and expanding the business within assigned accounts/portfolio. The ideal candidate will play a crucial role in customer retention and revenue growth by understanding client needs and aligning them with the company s offerings.
Key Responsibilities:
Account Management: Maintain and nurture relationships with key accounts to ensure customer satisfaction and retention. Upsell and Crosssell: Identify opportunities to upsell and crosssell products and services to existing clients maximizing account value. Account Expansion: Develop and execute strategies to expand business within existing accounts ensuring consistent revenue growth. Client Engagement: Conduct regular checkins business reviews and strategic discussions with clients to understand their evolving needs and introduce relevant solutions. Collaboration: Work closely with the sales product and customer success teams to deliver tailored solutions that meet client requirements. Reporting and Analysis: Track account metrics forecast account growth and prepare reports for senior management on account performance. Contract Negotiation: Lead contract renewals and negotiations to ensure favorable terms and secure longterm agreements. Market Research: Stay updated on industry trends and competitor activities to better position the company s offerings.
Qualifications:
Bachelor s degree in Business Administration Marketing or a related field. 35 years of experience in account management sales or a related role. Proven track record of managing and growing key accounts in a B2B environment. Strong communication negotiation and relationshipbuilding skills. Ability to analyze data and derive actionable insights for account growth. Experience with CRM software and sales analytics tools. Preferred: Experience in SAAS industry or related fields. Prior experience in upsell and crosssell strategies in a SaaS or tech environment.
Prior experience in Customer relationship management Strong strategic thinking and problemsolving skills.
Interested candidates should send their resume and a cover letter detailing their relevant experience to mail address