Support Services Specialist

Roles and responsibilities

Reporting to the Head, Accessibility Services, the successful candidate will assess needs for students with special abilities; determine and provide appropriate services, materials and accommodations.

Duties & Responsibilities

The successful candidate will:

• Maintain a coaching caseload of registered students by advising and counseling, including organization/study skills, advocacy, family contact, record-keeping, and referrals needed for academic success.
• Review documentation for the purposes of determining appropriate, reasonable accommodations; conduct intake meetings, assist in coordinating accommodations between the faculty, student, and the Business Unit including helping with the Testing Center and assistive technology demands.
• Support incoming and newly admitted students’ accessibility concerns through interventions as possible.
• Coordinate and assist with the collection, analysis, verification, documentation, and authorization of academic accommodations.
• Assist with the creation and distribution of accommodation notices, advising students and faculty of approved accommodation.
• Facilitate access to support services, including test accommodations, note-takers, tutors, adaptive equipment, assistive technology, test proctoring, and related services for students with special abilities.
• Conduct intake, verify and assess students' medical or neuropsychological documentation of disability.
• Generate accommodation letters documenting students' approved course related accommodations.
• Collaborate with campus partners to implement academic and testing accommodations for students with special abilities.
• Consult with faculty on individual student cases and provide professional development regarding supporting students with documented special abilities in order to enhance student success.

Desired candidate profile

Bachelor’s degree in relevant field is required

Experience:

Minimum 5 Years Of Relevant Experience Is Required

Language:

Fluency in written and spoken English and Arabic language is required

Problem-solving and Analytical Thinking:

Ability to identify complex accessibility challenges and propose effective, practical solutions.
Strong attention to detail and a proactive approach to resolving issues before they impact users.
Communication:

Excellent verbal and written communication skills to clearly explain accessibility issues, solutions, and best practices to both technical and non-technical stakeholders.
Ability to create and deliver training or educational resources about accessibility for teams within the organization.
Collaboration and Teamwork:

Strong collaborative skills with experience working in cross-functional teams to ensure accessibility is integrated into all phases of design, development, and deployment.
Ability to mentor and guide designers, developers, and other staff on accessibility best practices.
Adaptability:

Comfortable with evolving industry standards, tools, and technologies.
Open to receiving feedback and continuously improving accessibility practices.