Back-Office Admin Customer Service
Back-Office Admin Customer Service
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4-5years
50000 - 81000
1 Vacancy
Job Description
- A selfstarter who brings positive energy to the workplace.
- Driven by and excited about massive growth.
- Fanatical about your attention to detail.
- Always striving for inbox zero.
- A doitall willing to help in other areas of Operations where and when needed
- Always looking for new ways to connect with potential clients and increasing efforts to make experiences more personal.
- Creatively looking for ways to make processes and systems more efficient.
- Committed to improving the lives of your coworkers
- Embrace lead and customer engagement
- Addressing leads from website/calls/emails
- Answering questions about policies processes organization attributes
- Emails emails emails emails
- Sales workflow management
- Converting leads
- Master complex customer scheduling and concierge management with ridiculous efficiency.
- Scheduling software control
- Calendar input updates
- Executing various tasks and managing systematic nuances
- Get to know and love using CRM systems.
- Grooming data
- Updating systems & workflows
- Perform routine followup calls/emails and outreach to maintain smooth operations.
- Accounts receivable
- Invoicing
- Weekly Monthly and Semester invoicing processes
- Billing
- Customer Service
- Providing exceptional interpersonal relations with clients
- Solving complex scheduling issues
- Creative problemsolving and relationship management
- Potential to help in other areas of Operations marketing efforts blog management and community partnership outreach.
- Above and beyond: Learn marketing techniques email campaign software content development and promotion best practices.
Requirements
- Demonstrated ability to drive and implement processes and procedures through diversified organizations.
- Significant experience in customer service preferred.
- Computer skills: Microsoft Word Excel Google Drive Docs Cal
- Experience with or appreciation for music lessons is strongly preferred (but not a dealbreaker).
- Education:
- Bachelor s Degree or equivalent experience preferred.
- Knowledge/Ability:
- Cursory knowledge of music styles and instrument families.
- Understanding of music pedagogy is beneficial but not required (also not a deal breaker at all)
- Other requirements for the job:
- Private protected wireless internet network
Benefits
Experience required: Demonstrated ability to drive and implement processes and procedures through diversified organizations. Significant experience in customer service preferred. Computer skills: Microsoft Word, Excel, Google Drive, Docs, Cal Experience with or appreciation for music lessons is strongly preferred (but not a deal-breaker).
Education
Education: Bachelor s Degree or equivalent experience preferred. Knowledge/Ability: Cursory knowledge of music styles and instrument families. Understanding of music pedagogy is beneficial but not required (also not a deal breaker at all) Other requirements for the job: Private, protected wireless internet network
Employment Type
Full Time
