Customer Support Representative Carrier Relationship
Customer Support Representative Carrier Relationship
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
5years
63000 - 92000
1 Vacancy
Job Description
- Carrier Relations & Sourcing: Build and maintain relationships with a network of reliable carriers. Source new carriers as needed to meet capacity demands focusing on preferred lanes and competitive rate structures.
- Negotiation & Rate Management: Negotiate rates with carriers to secure costeffective and competitive pricing aligning with both market trends and the company s financial goals.
- Booking & Load Management: Manage the endtoend booking process with carriers ensuring accurate scheduling timely pickups and deliveries and realtime tracking updates for customers.
- Customer Support: Act as a main point of contact for customers keeping them updated on their shipments and addressing inquiries with prompt and professional communication. Provide quotes enter shipments and create tracking and pickup reports.
- Issue Resolution: Proactively troubleshoot servicerelated issues that arise handling escalations from both carriers and customers. Keep all parties informed and resolve issues to prevent delays or service disruptions.
- Carrier Compliance: Verify carrier credentials including insurance safety ratings and operating authority to ensure compliance with industry regulations and minimize risk. Maintain uptodate records of carrier certifications and ensure only qualified carriers are utilized.
- Documentation & Reporting: Maintain detailed records of each carrier s preferred lanes rate structures and service performance. Build a carrier network database to catalog and track carrier preferences and pricing across lanes enabling quick identification of carriers for specific routes. Regularly update management on carrier network strength rate trends and carrier performance to support strategic decisionmaking.
Requirements
- At least 5 years of customer service and client relations experience
- Logistics/Freight Forwarding experience
- Excellent English verbal and written communication skills
- Consistently meet or exceed KPI targets
- Excellent attention to detail followup and organizational skills
- Have the drive assertiveness passion and dedication to succeed in the logistics industry
- Ability to work independently while supporting an overall team mentality
- Ability to multitask in a fastpaced environment
- Ability to work in a blended role
- Manages complex transactional or emotional customer situations promptly and professionally
- Able to handle and prioritize high call or email volumes and customer s inquiries
- Bachelors degree required
- Minimum 5 years of support or relationship representative experience
- Computer Proficient
- Experience with Microsoft Office software
- Previous experience in the logistics industry is preferred
Benefits
2-5 Years of direct experience in the following areas: Working with Microsoft Excel (Any Version) Working with Adobe PDF Working with CSV, TXT, and or XML Files Working in Microsoft Visual Studio. Working with Source Control (TFS, GIT, Subversion, Tortoise, Confluence/Jira). Basic Understanding of C# or another Object-Oriented Language (Java, Python, Ruby, C++, C, and or VB). JavaScript Primarily or in Combination with another Alternative Language (Coffee Script, Dart, TypeScript, Clojure Script, Opal, Elm, Kaffeine, and or Roy). Working with and getting Data from Relational Database Systems (Microsoft, Oracle, MySQL, Postgre, SQLite). Knowledge of SQL, Reporting, Excel, and Data entry systems. High attention to detail and ability to handle complex issues when dealing with data Strong verbal and written communication Strong knowledge of JavaScript
Education
Associate degree in Information Services &/or Computer Science; Preferred Bachelor s degree in Information Services &/or Computer Science)
Employment Type
Full Time
Company Industry
Freight and Package Transportation / Transportation / Logistics /
