Helpdesk Technician
Helpdesk Technician
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Job Description
Job Title: Helpdesk Technician
Location: Lisbon
Work regime: Onsite
Parttime 4h/day Monday to Friday (Between 9am and 1pm or 2pm and 6pm)
Luza Group is looking for a Heldesk professional for a leading company in Lisbon.
Experience: 1 to 2 years
Interpersonal skills: Ease of communication and interpersonal relationships. Calm to solve problems with colleagues equipment. Resilient. Attention to detail and problemsolving. Working autonomously.
Languages: Portuguese and English
Key tasks/ activities:
- Monitoring the helpdesk ticketing system and allocate support resources;
- Provide first line IT support to users;
- Hands on technical support (install and configure) on computer hardware and software installation;
- Liaise with office and site users IT applications team infrastructure team to resolve operation issues;
- Maintain proper records on incidents escalation tracking log and inventory control;
- Accountable for ensuring all IT services delivered are compliant with company standard practice.
Requirements Skills and Experience Desired:
- Higher Diploma or above in IT / CS related disciplines;
- Minimum 1 year in IT operation support areas;
- Proficiency in Microsoft product family support hands on experience in deploying managing and supporting in MS Windows OS platform;
- Familiarity with LAN / WAN / VPN / TCP/IP architecture;
- Good communication and interpersonal skills a good team player selfmotivated good problemsolving skills detailoriented and able to work independently.
Employment Type
Full Time
