Romanian Customer Support in Sofia
Romanian Customer Support in Sofia
Posted on :
12-11-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Provide excellent customer service by addressing inquiries and solving issues via phone email and chat.
- Assist Romanianspeaking customers with a variety of queries including product information order tracking billing and troubleshooting.
- Collaborate with internal teams to resolve complex problems and escalate issues when necessary.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Follow company protocols and guidelines to ensure highquality service and customer satisfaction.
- Achieve and maintain performance targets including response time resolution time and customer satisfaction scores.
Qualifications:
- Native Romanian speaker with excellent written and spoken communication skills.
- Fluent in English for internal communication and reporting.
- Prior experience in customer support or a similar role is advantageous but not required.
- Strong problemsolving skills attention to detail and a customerfirst mindset.
- Ability to work onsite and be flexible with your schedule including working weekends.
- Proficiency in basic computer skills and familiarity with customer service software (CRM systems) is a plus.
Training and Onboarding:
- Training: 2 weeks of comprehensive onsite training to familiarize you with our systems procedures and products.
- Nesting Period: 1 week of supervised support (nesting) where you will receive assistance while handling live customer interactions.
What We Offer:
- Competitive salary and benefits package.
- A supportive and friendly work environment with opportunities for growth.
- Health insurance and wellness benefits.
- Paid time off including vacation and holiday allowances.
- Career development programs and access to ongoing training.
Employment Type
Full Time
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