Customer Services Representative - Remote
Customer Services Representative - Remote
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Ovex Technologies Ltd. a distinguished BPO and IT solutions provider is driven by the vision to Think Innovate Grow. We specialize in delivering tailored and customercentric services including Inbound & Outbound Services Technical Support Live Chat Support and Medical Billing Services. Our commitment is to empower businesses streamline operations and foster growth. Experience the innovative and growthoriented approach of Ovex today.
A Customer Service Representative or CSR will act as a liaison provide product/services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask prioritize and manage time effectively
- High school diploma
Employment Type
Full Time
