drjobs German-speaking Customer Support agent to iGaming client in Malta

German-speaking Customer Support agent to iGaming client in Malta

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1 Vacancy
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Job Location drjobs

Sliema - Malta

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are looking for Customer Service Specialists to act as front liners in analysing customer needs and providing technical support for the external Customer Support department.

Tasks

  • Provide support to CS employees in order to solve customers queries;
  • Build relationships with game providers and other departments in order to solve customers queries and issues;
  • Keep track of issues faced by customers;
  • Propose improvements in order to avoid the interruption of play and increase the overall customer experience;
  • Provide ongoing support refreshment/followup/quality analysis to all CS Agents;
  • Monitor CS Agents in liaison with localised Customer Operations Manager on performances and provide feedback and recommendations for any additional training needs to management;
  • Take part in and sometimes lead various projects within the CS department;
  • Actively seek and manage ways of improving existing processes & enhancing the customer experience by reviewing survey responses providing necessary feedback to management.

Requirements

  • At least 1 year of experience within a customer service role ideally within the iGaming industry
  • Fluency in German and English languages
  • Experience with Office Suites and Google Apps (Docs Sheets etc);
  • Organised with strong attention to detail
  • Good communication skills and interpersonal skills
  • Good negotiation and persuasion skills
  • Ability to work independently

Employment Type

Full Time

Company Industry

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