Bell Attendant

Roles and responsibilities

You will ensure that everyone who arrives or departs from our property receives a warm welcome and a friendly goodbye. You are a key person in the delivery of our guest service experience and will serve as a guide, ambassador and source of information for the hotel. While the main responsibility is to control the lobby traffic and assist guests, there are many intangible elements to the role. Being highly guest-interactive, flexible, and possessing extensive knowledge of the hotel operation is essential for your success in this role.
Guest Arrival & Luggage Assistance:

Greet guests warmly upon arrival, offering a friendly and professional welcome.
Assist guests with their luggage, ensuring it is handled with care and transported to their rooms promptly.
Escort guests to their rooms, explaining hotel amenities, and offering assistance with unpacking or setting up any special needs (e.g., extra bedding, high chairs, etc.).
Provide guests with a brief introduction to the hotel, including location of dining outlets, recreational facilities, and key services.
Guest Departure & Luggage Assistance:

Assist guests with packing and transporting luggage to the front desk or vehicles during check-out.
Ensure guests’ luggage is organized and stored securely until it is needed for departure.
Offer any last-minute services, such as calling taxis, arranging transportation, or answering any final questions before departure.
Room Assistance:

Assist guests with room amenities and requests, such as setting up items in the room (e.g., extra linens, delivering items from the minibar, etc.).
Provide assistance with in-room safes, directions to hotel facilities, and other personalized services.
Help guests retrieve or store luggage in their rooms or lockers as needed.
Guest Services & Information:

Provide guests with information about the hotel, local attractions, dining options, transportation, and nearby activities.
Answer questions regarding hotel services, local events, or recommendations for restaurants, shopping, and sightseeing.
Be knowledgeable about local events, weather forecasts, transportation schedules, and other relevant information to assist guests.
Handling Special Requests:

Address any special requests from guests promptly, such as arranging transportation, providing additional room amenities, or facilitating access to hotel services (e.g., booking tours, making reservations, etc.).
Provide assistance with any ad-hoc tasks that enhance the guest experience, such as assisting with shopping bags or special accommodations.

Desired candidate profile

High School Diploma
Passionate about hospitality
Positive learning attitude
Good communication skills
Good level of English
Strong communication skills, both verbal and non-verbal, with a friendly and approachable demeanor.
Ability to multitask and manage multiple guest requests simultaneously, while maintaining professionalism and composure.
Strong organizational skills, with the ability to keep track of guest luggage and requests.
Basic knowledge of hotel amenities, services, and local area attractions.
Ability to work collaboratively with other hotel departments to ensure seamless guest experiences.
Physically capable of handling heavy luggage and standing for extended periods.
Personal Attributes:

A positive, customer-centric attitude, with a genuine desire to help guests and ensure their comfort.
Professional appearance and grooming, with attention to detail in personal presentation.
High level of integrity, ensuring that guest belongings are handled with care and stored securely.