Housekeeping Coordinator

Roles and responsibilities

The Housekeeping coordinator oversees the housekeeping administrative tasks. This involves taking calls from customers, looking after housekeeping supplies and coordinating the team. The housekeeping team plays an important role in the daily operations by cleaning and maintaining the guest rooms and public areas at highest level. As one of the largest departments in the hotel, this is an influential role.
Coordination of Housekeeping Operations:

Assist the Executive Housekeeper or Housekeeping Supervisor in coordinating daily room cleaning assignments, including room status, special requests, and VIP rooms.
Communicate effectively with housekeeping staff, front desk, and maintenance to ensure that rooms are ready for guest arrivals and departures.
Ensure all room cleaning tasks are completed according to hotel standards and in a timely manner.
Monitor and track the completion of room cleaning, special cleaning requests, and any urgent tasks or room maintenance issues.
Inventory & Supplies Management:

Maintain and monitor housekeeping inventories, including linens, towels, cleaning supplies, and amenities.
Ensure that the housekeeping team has the necessary materials to carry out their work efficiently.
Track and report inventory levels, making recommendations for reordering and managing the restocking process.
Guest Requests & Special Arrangements:

Handle special guest requests related to housekeeping (e.g., extra towels, amenities, early check-ins, etc.) and ensure timely fulfillment.
Ensure that all guest complaints or special requests related to cleanliness or room conditions are addressed in a prompt and professional manner.
Follow up with guests, if needed, to ensure satisfaction with room cleanliness and any other related services.

Desired candidate profile

Administrative Experience
Good interpersonal skills
Previous housekeeping experience
Eye for detail
Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
Excellent communication skills, both verbal and written, to coordinate with housekeeping staff and other departments.
Good problem-solving skills, with the ability to address and resolve guest complaints or operational issues quickly.
Proficient in using computer software, including property management systems (PMS) and Microsoft Office Suite (Word, Excel, Outlook).
Ability to maintain detailed records and ensure compliance with cleanliness and safety standards.
Strong attention to detail and commitment to maintaining high cleanliness and quality standards.
Personal Attributes:

Strong interpersonal skills, with the ability to work as part of a team and interact with guests in a professional and courteous manner.
Reliable, dependable, and able to handle multiple tasks in a fast-paced environment.