Housekeeping Associate

Roles and responsibilities

Ensures that all guest rooms, floor corridors are cleaned and well-maintained based on prescribed standards.

Provides for cleanliness and maintenance of floor pantries, service area and floor trolleys.
Provides for turn down service of guest rooms based on prescribed standards.
Reports to Floor Supervisor repairs, maintenance work required in guest rooms or any discrepancies in room status.
Anticipates, responds to guest requirements and requests
Performs other duties assigned by superior.
Ensures compliance with Company rules, statutory and legal requirements for fire, health, and safety.
Conducts section linen inventory.
Gives regular report to Housekeeping Supervisor regarding rooms not serviced as per instruction.
Attends departmental daily briefing, housekeeping communication meeting, and other training sessions
Renders assistance and cooperation to colleagues and other associates of other departments in a prompt, caring and helpful manner.
Contributes positively to sales activities and maximize sales opportunities including being knowledgeable to hotel products, services and facilities.
Public Area Cleaning:

Clean and maintain public spaces such as lobbies, hallways, restrooms, lounges, and stairwells to ensure they are clean, presentable, and free from hazards.
Monitor and replenish supplies in public restrooms and other common areas.
Inventory Management:

Stock and maintain housekeeping supplies in assigned areas.
Report any low stock or damaged items to the supervisor for restocking or replacement.
Customer Service:

Provide excellent guest service by responding promptly to any requests for additional supplies, amenities, or room cleaning needs.
Handle any guest complaints or concerns related to cleanliness or room conditions with a polite and professional attitude, ensuring a high level of guest satisfaction.
Safety & Hygiene Standards:

Follow all health and safety regulations and procedures, including those related to the use of cleaning products, handling of laundry, and maintaining safe working conditions.
Maintain high standards of hygiene and cleanliness, ensuring all surfaces are sanitized, particularly in high-touch areas.

Desired candidate profile

• • Previous experience in a housekeeping or custodial role, preferably in a hospitality or hotel setting (preferred but not required).
  • Knowledge of cleaning techniques and use of housekeeping tools and equipment.
  • Ability to handle basic cleaning tasks and know how to maintain a clean, organized space.

• Skills:

  • Strong attention to detail with a keen eye for cleanliness and presentation.
  • Ability to work quickly and efficiently while maintaining quality standards.
  • Ability to lift, carry, and move heavy items such as laundry, cleaning supplies, or furniture.
  • Strong time-management skills with the ability to prioritize tasks.
  • Knowledge of and adherence to safety and hygiene standards in cleaning and maintenance procedures.
  • Good communication skills, especially in a diverse team environment.

• Personal Attributes:

  • Physically fit and able to perform repetitive tasks, including bending, lifting, standing, and walking.
  • Highly motivated, reliable, and dependable, with a strong work ethic.
  • Discreet and able to handle confidential or sensitive information.