Housekeeping Attendant

Roles and responsibilities

To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.

Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.

We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
Room Cleaning & Maintenance:

Clean and service guest rooms according to hotel standards, including making beds, dusting, vacuuming, and wiping down all surfaces.
Replace linens, towels, and amenities as required, ensuring they are fresh, clean, and in good condition.
Ensure bathrooms are sanitized, restocked with necessary toiletries, and free of any maintenance issues.
Check for any maintenance issues (e.g., broken furniture, lights, or appliances) and report them to the supervisor for repair.
Ensure rooms are properly arranged and ready for guest arrivals.
Public Area Cleaning:

Clean and maintain public spaces such as lobbies, hallways, restrooms, lounges, and stairwells to ensure they are clean, presentable, and free from hazards.
Monitor and replenish supplies in public restrooms and other common areas.
Inventory Management:

Stock and maintain housekeeping supplies in assigned areas.
Report any low stock or damaged items to the supervisor for restocking or replacement.
Customer Service:

Provide excellent guest service by responding promptly to any requests for additional supplies, amenities, or room cleaning needs.
Handle any guest complaints or concerns related to cleanliness or room conditions with a polite and professional attitude, ensuring a high level of guest satisfaction.
Safety & Hygiene Standards:

Follow all health and safety regulations and procedures, including those related to the use of cleaning products, handling of laundry, and maintaining safe working conditions.
Maintain high standards of hygiene and cleanliness, ensuring all surfaces are sanitized, particularly in high-touch areas.

Desired candidate profile

Experience in Housekeeping department
Good interpersonal skills
Attention to detail
Positive attitude even under pressure
Strong attention to detail with a keen eye for cleanliness and presentation.
Ability to work quickly and efficiently while maintaining quality standards.
Ability to lift, carry, and move heavy items such as laundry, cleaning supplies, or furniture.
Strong time-management skills with the ability to prioritize tasks.
Knowledge of and adherence to safety and hygiene standards in cleaning and maintenance procedures.
Good communication skills, especially in a diverse team environment.
Personal Attributes:

Physically fit and able to perform repetitive tasks, including bending, lifting, standing, and walking.
Highly motivated, reliable, and dependable, with a strong work ethic.
Discreet and able to handle confidential or sensitive information.
Professional, courteous, and respectful demeanor at all times.
Ability to maintain a positive attitude, even when working under pressure or during busy periods.