DUTY MANAGER
DUTY MANAGER
Posted on :
11-11-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a highly skilled and Guest focused Duty Manager to join our team in Mumbai India. As a Duty Manager you will be responsible for overseeing the smooth operation of our hotel ensuring exceptional guest experiences and leading our front office team to deliver outstanding service.
- Manage daily front office operations including reception concierge and guest services
- Ensure highquality guest experiences by maintaining excellent service standards
- Oversee checkin and checkout procedures resolving any issues promptly and efficiently
- Coordinate with various departments to ensure seamless guest services and resolve any concerns
- Monitor and maintain cleanliness and presentation standards in public areas
- Manage room inventory and maximize occupancy rates through effective upselling techniques
- Handle guest complaints and feedback implementing appropriate solutions
- Conduct regular staff briefings and provide ongoing training to front office team members
- Manage financial aspects including daily account balancing and reporting
- Ensure compliance with hotel policies procedures and safety regulations
- Personally welcome and assist VIP guests authorizing appropriate courtesies
- Supervise and motivate front office staff promoting a positive work environment
- Implement and maintain efficient operational systems and procedures
- Collaborate with other departments to enhance overall guest satisfaction and hotel performance
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Minimum of 46 years of experience in hotel management preferably in a front office role
- Proven leadership skills with the ability to motivate and inspire team members
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and decisionmaking skills
- Indepth knowledge of hotel operations and industry best practices
- Proficiency in hotel management software and systems
- Customerfocused mindset with a commitment to delivering exceptional service
- Ability to work flexible hours including nights weekends and holidays
- Strong organizational and time management skills
- Demonstrated ability to handle highpressure situations calmly and efficiently
- Cultural awareness and sensitivity to diverse guest needs
- Fluency in English; knowledge of additional languages is a plus
- Experience in revenue management and upselling techniques
- Familiarity with local regulations and compliance requirements in the hospitality industry
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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