Telesales Agent

Roles and responsibilities

Digital Finance specialist is

responsible for reaching out target segments by phone, offering and selling (professionally)

our lending products and services, with ultimate focus on speed of response

to client’s inquiry, complaint and request in a way that makes our client

satisfied and loyal.

Job Responsibilities & Duties:

-Main roles are responding quickly to clients’ requests, sell over phone, with proper status update on systems.

-Close follow-up to ensure timely payments of installments, update client with all relevant information

to their loans, rights, dues, interest rate, installment amount etc.

-Initiate Daily Phone Calls to potential clients to sell company’s various lending products and financial services.

-Engage client in discussion, check their real needs, offer the proper product, close the deal professionally

-Conduct credit assessment and evaluate customer’s financial situation

-Gather all required and relevant documents, prepare financial statements and make initial decision on tenor

and amount.

-Maintain excellent communication with existing clients to ensure timely repayment of

loans and keep them loyal

-Ensures customer satisfaction through ongoing communication and relationship

management; resolves any issues that mayarise

-Register all client’s data on loan system,maintain accuracy, own responsibility of investigating client’

eligibility through smart questions, and reviewing official documents, photos, and all other stuff.

Desired candidate profile

Perform other duties as assigned or required by direct manager.

-Responsible for solving problems in duty and immediately report to direct manager about the problems for solutions.

-To comply with the rules and regulations.

-Good customer service with highly respect.

Required skills and qualifications:

-Bachelor’s degree in a relevant field; economics / accounting / banking / finance

-Strong analytical ability and problem-solving skills.

-Strong organizational skills and attention to details

-Ability to prioritize multiple tasks based on a dynamic workload.

-Experience in FMCG /Tele-sales / microfinance (2 years +)

-Excellent organizational, communication and presentation skills

-adequate computer aptitude and proficiency with Microsoft Office, with especially strong Excel skills