Senior Technical Operation Engineer
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Job Description
A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.
At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.
- Monitor and maintain systems to ensure that services run smoothly and disruptions are minimized. Support all business teams regarding system inquires and guide them.
- Provide guidance on payment platforms ensures users can use them efficiently reducing userrelated errors or support requests.
- Work closely with developers and operations personnel to resolve bugs glitches and system problems efficiently.
- Assist users in navigating and using payment systems correctly to ensure smooth transactions.
- Document all configurations system changes and issues for future reference and compliance purposes to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
- Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
- Address missed vouchers by ensuring they are either refunded or reprocessed to ensure financial accuracy and customer satisfaction.
- Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis.
Requirements
- Bachelors degree in computer science or a related field. (ITI & NTI graduates are preferred)
- 24 years as a Technical Support Engineer Preferred experience in EPayments Platform.
- Strong SQL/PL SQL knowledge.
- Strong Linux (scripting searching operate .).
- Strong result orientation and customer centric
- Excellent communication skills.
Benefits
- Embark on an exciting journey with the Fintech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
Employment Type
Full Time
