Manager of Operations
Manager of Operations
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Job Description
Manager of Operations
Position
Full time Monday to Friday
Location:
Ottawa
Language Requirements:
Must be able to speak read and write in English and French
Employer Name and Contact Information/Nom de l employeur et coordonn es :
Domus Building Cleaning Co LTD.
1366 Triole St. Ottawa
Position Summary/ R sum du poste:
Since it was established in 1965 Domus has grown to become one of the most respected cleaning companies in Ottawa with a particular focus on professionalism quality accountability and transparency. In 2020 Domus became a division of Alpine Building Maintenance which provides maintenance services all across Canada.
Job Description :
Job Overview:
The Director of Operations is responsible for overseeing and managing all aspects of their portfolio of buildings. This includes building inspections reviews budgets customer relationship management staff management and active participation in pricing and submitting chargebacks for any and all extras associated to your portfolio.
Duties and Responsibilities:
Oversee daytoday management of current contracts ensuring compliance and best in class service delivery.
Conduct regular inspections and reviews of contract performance to ensure standards are being met
Develop and manage payroll budget for current (and future) contracts ensuring operational efficiency and financial stability
Maintain and foster strong relationship with your clients through effective & prompt communication combined with regular meetings
Address and resolve client concerns or issues with expediency and professionally
Lead the supervision of staff ensuring a high level of performance and professionalism amongst all team members you are accountable for
Ensure all staff adhere to company policies and procedures
Ensure smooth and efficient operations across all sites
Participate in the development and implementation of the company s operational strategies
Involvement in our ISO Internal Audit as required
Involvement in our ISO External Audit as required
Visit and perform visual checkups and inspections at each site within portfolio at least once biweekly. Ensure that this is documented.
Identify and maximize the importance of chargebacks which are critical to the company s profitability and operations.
Work closely with Business Analyst and Regional Vice President to analyze performance implementing corrective actions as necessary to meet budgetary goals.
Promote teamwork and collaboration across management / office operations and frontline workers.
Participate in recruitment and staffing of sites with clearance requirements.
Required Skills/Abilities:
- Minimum of 5 years in operations management
- Proven track record of successfully manage contracts client relationships and staff development.
- Proven experience in managing largescale contracts and budgets.
- Ability to work in a fastpaced dynamic environment
- Excellent communication and negotiation skills.
- Strategic thinking with the ability to initiate and drive new operational initiatives
- Experience in budgeting work loading and cost controls.
How to Apply
Send Your Resume To:
Phil Adams
Email:
Phone Number :
Fax Number :
Employment Type
Full Time
