Tech support CCTV
Tech support CCTV
Posted on :
09-11-2024
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to provide exceptional customer service in the security industry. The ideal candidate will be responsible for addressing customer inquiries related to products and services providing expert guidance for installation and troubleshooting and coordinating with specialized teams for complex issues. This role requires excellent communication skills a strong technical background and a proactive approach to problemsolving.
Description
- Provide technical support to customers addressing their inquiries about products or services.
- Communicate with customers via phone email or online chat responding promptly and efficiently to technical support requests.
- Utilize technical expertise to guide customers in product installation deployment and troubleshooting.
- Coordinate with expert teams for complex issues ensuring thorough followup until resolution.
Requirements:
- Degree in computer software networking or electronics; knowledge of networking and video surveillance is essential. Experience in the security industry or call centers is preferred.
- Excellent communication skills fluent in English with additional languages (e.g. French Spanish) preferred.
- Strong willingness and ability to learn with clear thinking and selfmotivation to enhance technical skills.
Benefits:
- Competitive salary
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Access to the latest technology and tools.
Employment Type
Full Time
Key Skills
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