IT Technical Support Specialist
IT Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Under broad supervision provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots enduser problems. Analyzes & designs software modifications to meet users needs.
IT Technical Support Specialist
- This support person will oversee IT systems and assets assist with upgrades and fixes and provide training and support as needed.
- The ideal candidate will have extensive knowledge of computer hardware and software network maintenance and industry trends to keep us on the cutting edge.
- Engaging with employees throughout the company the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role
- Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
- Handle businesscritical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies hardware and software
- Serve as the subjectmatter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.
Responsibilities
- Install configure and support workstation software hardware printers and phones
- Analyze staff needs identify vulnerabilities and boost efficiency and accuracy
- Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware and provide technical support when needed
Required skills and qualifications
- Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
- Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
- Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
- History of working in an Active Directory domain environment
- Proficient at software installs and troubleshooting
- Some networking knowledge along with the ability to troubleshoot network issues from the command line.
Employment Type
Full Time
