IT Support Analyst UK Client
IT Support Analyst UK Client
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1Year
25000 - 40000
1 Vacancy
Job Description
- Customers receive firstclass support and assistance when raising platform issues and queries
- Enquiries are responded to in accordance with defined Service Level Agreement (SLA) period
- Customers can contact Helpdesk via telephone and email during Helpdesk opening times
- Helpdesk tickets are raised and processed based on priority and severity
- Tickets are documented and include reproducible steps that can be used to recreate the issue
- Stakeholders (Clients Product team Technical team Account Managers) are kept informed about the status of issues
- Platform documentation and FAQs are available for common Support requests
- Platform documentation guides (e.g written and video) are created and maintained to assist Customers will common problems
- Customer s knowledge gaps will be identified and raised to the Customer Success team to improve the Customer s usage of the platform
- You will be a team player committed to and motivated by the success of the team. You will be willing to go the extra mile when needed.
- You will be a problem solver using your own initiative as well as reaching out and learning from others.
- A fast learner able to pick up new technologies and processes quickly.
- Ability to document technical procedures.
- A confident and professional manner with excellent written phone and conversational skills (oral and written English).
- You will have a positive cando attitude.
- You will be committed to your own self development taking time to understand our industry our products and our customers.
- You are agile attentive and able to manage your own time and workload effectively.
- Adaptable able to pick up new systems and processes quickly.
Requirements
- Bachelor s degree in Computer Science Information Technology or a related field.
- 1 to 2 years previous experience with direct customer contact
- Experience maintaining SaaS solutions is required
- HTML experience
- Proactive and a quick learner
- Degree in a technical related field
- Focused conscientious efficient with excellent time management skills
- Able to collaborate with peers and other people inside and outside the business
Requirements/Skills Needed: Bachelor s degree in Computer Science, Information Technology, or a related field. 1 to 2 years previous experience with direct customer contact Experience maintaining SaaS solutions is required HTML experience Proactive and a quick learner Degree in a technical related field Focused, conscientious, efficient with excellent time management skills Able to collaborate with peers and other people inside and outside the business Additional Job Details: Set-up and Location: Hybrid/WFH Work Schedule: Flexible (UK Greenwich Mean Time) | 6:00 AM-3:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
