Customer Support - Healthcare Insurance Claims
Customer Support - Healthcare Insurance Claims
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USD USD 4.5 - 4.5
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 20 hours per week
- Monday Friday 1pm 5pm Central timezone (3:00 AM to 7:00 AM Manila time)
Client Timezone: Roseville MN
Join a trailblazing healthcare tech startup revolutionizing the insurance claims process. Our innovative platform streamlines claim submissions empowering healthcare providers and insurers to work more efficiently. We re on a mission to simplify healthcare administration making a tangible impact on both providers and patients alike.
As our Customer Support you ll be the vital link between our cuttingedge technology and our valued clients. You ll guide users through our intuitive portal troubleshoot claim submission issues and ensure smooth operations for healthcare providers. This role offers a unique blend of technical knowhow and exceptional customer service allowing you to develop expertise in healthcare administration while making a real difference in people s lives. You ll be at the forefront of healthcare innovation helping to shape the future of medical claims processing.
- Answer incoming calls providing expert guidance on portal navigation and claim submissions
- Troubleshoot and resolve issues related to employee information and claim creation
- Create and escalate tickets for complex technical issues collaborating with our development team
- Manage client communications via email ensuring timely followups and resolutions
- Perform essential administrative tasks during quieter periods contributing to overall operational efficiency
- Assist clients with documentation queries explaining processes clearly and concisely
- Maintain strict HIPAA compliance safeguarding sensitive medical and insurance information
- Excellent verbal and written communication skills in English
- Basic understanding of healthcare or insurance terminology with a willingness to learn and grow
- Ability to explain technical concepts in simple easytounderstand terms
- Proficiency in customer support software and ticketing systems
- Strong problemsolving skills and meticulous attention to detail
- Comfortable handling customer support calls with additional email correspondence
- Ability to work in a HIPAAcompliant environment maintaining strict data privacy standards
- Permanent work from home
- Immediate hiring
- Steady freelance job
Excellent verbal and written communication skills in English Basic understanding of healthcare or insurance terminology, with a willingness to learn and grow Ability to explain technical concepts in simple, easy-to-understand terms Proficiency in customer support software and ticketing systems Strong problem-solving skills and meticulous attention to detail Comfortable handling customer support calls with additional email correspondence Ability to work in a HIPAA-compliant environment, maintaining strict data privacy standards
Education
N/A
Employment Type
Full Time
