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Job Title: Senior Research Analyst
Responsibilities and Duties:
Collect and interpret data to support various operational areas.
Utilize research and analytical techniques to improve decisionmaking processes.
Create clear visual representations and insights for company data.
Collaborate with different teams to establish and monitor performance metrics.
Manage research curation requests from internal customers through a ticketing system ensuring timely and quality updates on status.
Conduct basic to complex research tasks from approved sources and curate data using internal tools ensuring timely completion and quality updates.
Attend and participate in mandatory and internal training sessions and team meetings completing training assessments as required.
Communicate with other internal teams and escalate issues to immediate supervisor or senior research analyst for timely and quality completion of daily tasks.
Conduct testing for new tools and process changes as required by immediate superior.
Protect clientsupplied and internally generated information from unauthorized access disclosure modification destruction or interference.
Report any potential or committed nonconformity observations or security events or risks to immediate superior.
Willingness to learn and adapt to new tools and techniques.
Ability to manage multiple tasks and meet deadlines.
Commitment to continuous professional development.
Qualifications Skills and Competencies:
Degree in IT Computer Science or a related field.
Strong statistical and analytical skills.
Experience in data collection analysis and interpretation.
Proficiency with spreadsheet software and data visualization tools.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
High attention to detail and strong organizational skills.
Experience:
Internal hire: At least 1 year of relevant work experience in the Research Analyst Role.
External hire: At least 2 years of relevant work experience in data analysis research or a related role.
Full Time