Client Support Professional - Travel Agent
Client Support Professional - Travel Agent
Posted on :
07-11-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
About the Client
The World s Most Popular Cruise Line® with 25 ships operating 3 to 16day voyages to The Bahamas Caribbean Europe Mexican Riviera Alaska Hawaii Canada New England Bermuda Australia New Zealand and the Pacific Islands.
What to Expect
Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for Carnival Customer Service Program:
Serve on the front lines of the guest and Travel Agent partner s experience
Interact with guests and Travel Agent partners via phone; focusing on questions related to Carnival cruises destinations ship amenities and many other precruiserelated items
Provide consistent highquality support to all guests and Travel Agent partners
Research navigate and locate answers to guests and Travel Agent partners questions and concerns
Leverage Cruise Line website internal webbased knowledge service system tools and other resources to independently respond to inquiries
Document all calls detailed resolution and followup to actions
Requirements
Required Accessories
USB headset only
Noise cancelling recommended
Telephone & Internet Connection
VoIP Telephone Service
Wired Internet
Capabilities of Top Performing Service Partners for this Program
Outstanding problemsolving skills
Agents will need to have sales ability able to multitask and take quick notes and have a knowledge of geography.
Displays patience empathy an ability to manage stress the ability to work under pressure
Skilled and efficient in writing and verbal communication
Provides knowledgeable friendly and eloquent customer service
Benefits
Affordable PPO Healthcare and Dental Options Available
- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience
Education
High School Diploma or Equivalent
Employment Type
Full Time
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