Client Services Executive
Client Services Executive
Posted on :
07-11-2024
Employer Active
1 Vacancy
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Job Description
Client Services Executive Position Description
Position Overview
Position: Client Services Executive
Division: Operations
Reports To: Holiday Manager
Direct Reports: N/A
Location: Various
About Alloggio
Alloggio founded on December 21st 2015 in Newcastle NSW is a dynamic and fastgrowing holiday
home and hotel accommodation provider. As the largest national portfolio of individual shortterm rental
homes Alloggio operates across Australia managing holiday rentals hotels motels and caravan parks.
Our mission is to "Transform property into valuable accommodation" through our "Globally Connected
Locally Trusted" approach.
Our Key Stakeholders
At Alloggio we focus on five key stakeholder groups:
1.Holiday Home Property Owners & Hotel Landlords
2.Guests
3.Vendors (Housekeepers & Trades)
4.Local Community
5.Team Members
As a Client Services Executive you will play a crucial role in serving these stakeholders by being "A
trusted local face for holiday property owners."
Requirements
Position Summary
The Client Services Executive is an experienced and respected local person with strong local contacts
acting as the direct point of contact for property owners to help them maximize the value of their
investment. Reporting to the Holiday Manager with support from Alloggios central support and functional
leadership teams you will be a wellorganized and highly personable individual focused on delivering
positive commercial outcomes in a highly customercentric business.
You will be responsible for managing and growing an assigned portfolio of properties including managing
owner relationships property care functions managing the traveller experience housekeeping & pre
tenancy clean/inspection liaison maintenance checking purchasing inspections property presentation
and inventory.
Key Responsibilities & Accountabilities
Drive Organic Portfolio Growth
Drive consistent monthly net growth of accommodation properties under Alloggios management
Engage with local community groups and businesses to drive referrals/leads
Prepare accurate rental appraisals for prospective new owners
Ensure compliance with Alloggios onboarding/offboarding procedures
Pricing and Distribution
Develop understanding of factors influencing property pricing
Work with Holiday Manager to maximize Gross Booking Value
Optimize property listings across all OTAs
Property/Owner Care
Develop productive relationships with property owners
21.08.2024
Conduct regular property inspections
Manage maintenance in a timely and costeffective manner
Seek opportunities to improve property presentation
Handle disputes/issues between owners travellers and vendors
Traveller Experience
Ensure efficient key management and checkin/checkout processes
Manage afterhours support and escalation procedures
Handle Position Summary The Client Services Executive is an experienced and respected local person with strong local contacts, acting as the direct point of contact for property owners to help them maximize the value of their investment. Reporting to the Holiday Manager, with support from Alloggio's central support and functional leadership teams, you will be a well-organized and highly personable individual focused on delivering positive commercial outcomes in a highly customer-centric business. You will be responsible for managing and growing an assigned portfolio of properties, including managing owner relationships, property care functions, managing the traveller experience, housekeeping & pre- tenancy clean/inspection liaison, maintenance checking, purchasing, inspections, property presentation, and inventory. Key Responsibilities & Accountabilities Drive Organic Portfolio Growth Drive consistent, monthly net growth of accommodation properties under Alloggio's management Engage with local community groups and businesses to drive referrals/leads Prepare accurate rental appraisals for prospective new owners Ensure compliance with Alloggio's onboarding/offboarding procedures Pricing and Distribution Develop understanding of factors influencing property pricing Work with Holiday Manager to maximize Gross Booking Value Optimize property listings across all OTAs Property/Owner Care Develop productive relationships with property owners 21.08.2024 Conduct regular property inspections Manage maintenance in a timely and cost-effective manner Seek opportunities to improve property presentation Handle disputes/issues between owners, travellers, and vendors Traveller Experience Ensure efficient key management and check-in/check-out processes Manage after-hours support and escalation procedures Handle
Employment Type
Full Time
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