Clinical Support Agent
Clinical Support Agent
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PHP PHP 35000 - 35000
1 Vacancy
Job Description
Experience the Unseen: Global Healthcare Opportunities Await!
You will be working with our client InHealth Limited the largest specialist provider of diagnostic and healthcare solutions in the UK. Guided by its mission to make healthcare better the company helps transform the health industry by improving access timeliness and affordability of diagnosis and treatment for patients. Here you will be surrounded by a unique team of seasoned industry professionals driven forward by care and passion. Everything you do is a step towards your longterm goals and a contribution to a better future for healthcare. Do the right thing for your career and start making an impact!
As a Clinical Support Agent (Contact Centre) you will provide responsive accurate concise and competent communication and coordination across several key areas. You will handle inbound requests through various channels for the Employee Assistance Programme supporting client employees who are seeking welfare or support. Additionally you will manage inbound requests for the Topside Medical Support Contact Centre where you will log both emergency and nonemergency medical coordination from TAC Clinical colleagues in need of specialist physician remote or online clinical support.
Schedule: Shifting schedule
Work Arrangement: Onsite; BGC Taguig
Salary: Up to PHP 35000
Perks: Day 1 HMO Abovemarket salary Work life balance
- Provide responsive accurate concise and competent voice/data communication and coordination for:
- Employee Assistance Programme: Handle inbound requests through various channels from client employees seeking support or welfare.
- Topside Medical Support Contact Centre: Log medical emergency and nonemergency requests from TAC Clinical colleagues needing remote or online clinical support from specialist physicians.
- MedDive Contact Centre: Manage inbound requests for specialist physician remote support and medical management for deepsea diving incidents. Coordinate with the oncall physician rota system and complete associated administrative tasks.
- Occupational Health Administration Support: Perform a full range of administrative functions related to client Occupational Health referrals appointment bookings and inbound phone and email queries.
- Collaborate closely with specialized healthcare team members and internal stakeholders to deliver highquality administrative customer service and medical contact center support to clients suppliers and patients.
- Support the Head of EAP services in fulfilling clinical health administration responsibilities as required by clientspecific contractual obligations.
Additional Key Responsibilities:
- Respond to email and phone inquiries professionally adhering to established procedures and policies.
- Arrange and administer medical bookings effectively and accurately for various clients.
- Assist stakeholders and remote colleagues with the administration and coordination of "top side" clinical operations.
- Ensure timely submission and delivery of results and medical assessments to clients as per interface documents and operational procedures.
- Conduct quality checks on document formatting and spelling ensuring the consent process is followed.
- Complete case management administrative tasks according to established processes.
- Monitor network clinic partners log and escalate noncompliance issues following operations procedures.
- Accurately complete and upload paperwork to the patient record system.
- Handle medical and personal documentation securely in compliance with operating procedures the clear desk policy and Data Protection regulations.
- Escalate clinical diary issues for support and resolution and participate in internal review meetings as needed.
- Assist with financial queries and provide necessary support.
- Participate in annual appraisals team meetings and work towards achieving objectives.
- Promote and contribute to a healthy safe and environmentally friendly working environment.
- Actively engage in the Administration Buddy system.
Requirements
Your Vital Signs for Success
Required Skills and Knowledge
- At least 1 year of customer service experience in any account
- Medical qualification and experience in healthcare provision or previous experience in a BPO healthcare setting is a plus
- Amenable to work on shifting work schedule (day mid and night)
- Experience supporting others in mental health.
- Excellent English skills in speaking writing reading and listening.
- Logical mindset with strong problemsolving abilities and attention to detail.
- Experience in handling client queries promptly effectively and sensitively.
- Proficient in Microsoft Outlook Word and Excel (intermediate to advanced level desirable).
What People Will See in You
- A team player who is supportive reliable and trustworthy.
- Approachable dedicated and hardworking.
- A people person who enjoys collaborating and helping others.
- Calm focused and thrives in challenging situations.
- Honest full of integrity and open to sharing ideas.
Required Competencies
- Strong organizational skills with the ability to prioritize workloads effectively.
- High attention to detail while working within set procedures.
- Excellent time management and the ability to handle workload efficiently.
- Exceptional interpersonal and communication skills with a pleasant and clear speaking manner.
- Qualitydriven committed to delivering outstanding customer service.
- Understanding of patient confidentiality and data protection regulations.
- Responsibility for health safety and welfare complying with health and safety regulations.
- Ability to follow instructions to support colleagues and clients.
- Flexibility in working patterns with the ability to adjust to unexpected changes at short notice.
Required Work Experience
- Previous experience in a contact/BPO center with administrative and/or customer service functions.
- Experience in Occupational Health (advantageous).
Benefits
Your Vital Signs for Success
- Minimum of 1 year of customer service experience in any account
- Medical qualification and experience in healthcare provision or prior experience in a BPO healthcare setting (preferred)
- Willingness to work on a shifting schedule (day mid and night shifts)
- Experience providing support in mental health contexts
- Proficiency in English with strong speaking writing reading and listening skills
- Logical mindset with strong problemsolving abilities and keen attention to detail
- Experience handling client queries promptly effectively and sensitively
- Proficiency in Microsoft Outlook Word and Excel (intermediate to advanced level preferred)
- Strong communication skills wellorganized thought process confidence knowledge of the collections process attention to detail and proven performance
Elevate Your Experience: Rewards Beyond Compare
- Day 1 HMO coverage
- Competitive Package
- Prime office location (BGC)
- Work life balance
- Unlimited opportunities for employee referral incentives across the organization
- Free upskilling through Emapta Academy courses (Want to know more Visit )
- Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Emapta Lifestyle perks (Foodpanda pro and more!)
- Standard government and Emapta benefits
- Total of 20 annual leaves (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Who are we
Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience
Your Vital Signs for Success Required Skills and Knowledge At least 1 year of customer service experience in any account Medical qualification and experience in healthcare provision, or previous experience in a BPO healthcare setting is a plus Amenable to work on shifting work schedule (day, mid and night) Experience supporting others in mental health. Excellent English skills in speaking, writing, reading, and listening. Logical mindset with strong problem-solving abilities and attention to detail. Experience in handling client queries promptly, effectively, and sensitively. Proficient in Microsoft Outlook, Word, and Excel (intermediate to advanced level desirable). What People Will See in You A team player who is supportive, reliable, and trustworthy. Approachable, dedicated, and hardworking. A people person who enjoys collaborating and helping others. Calm, focused, and thrives in challenging situations. Honest, full of integrity, and open to sharing ideas. Required Competencies Strong organizational skills with the ability to prioritize workloads effectively. High attention to detail while working within set procedures. Excellent time management and the ability to handle workload efficiently. Exceptional interpersonal and communication skills, with a pleasant and clear speaking manner. Quality-driven, committed to delivering outstanding customer service. Understanding of patient confidentiality and data protection regulations. Responsibility for health, safety, and welfare, complying with health and safety regulations. Ability to follow instructions to support colleagues and clients. Flexibility in working patterns, with the ability to adjust to unexpected changes at short notice. Required Work Experience Previous experience in a contact/BPO center with administrative and/or customer service functions. Experience in Occupational Health (advantageous).
Employment Type
Full Time
