XTN-4DCB344

As an Instructional Designer within the Customer Education Services team you’ll create templatize and develop content for customers who are new to our products and/or want to better themselves within the space. We are looking for someone with experience in SaaS based platform training i.e. someone who has developed learning experiences for users of SaaS applications. You’ll work with our enablement team product team and partners in other customerfocused organizations to create materials that will ensure our customers’ early adoption and longterm optimization of SOCi. Deliverables will include but is not limited to one off assets and slideware virtual and live instructorled training based sessions ondemand courses and short/long form videos.

The main responsibilities of a Instructional Designer include:

• Create learning experiences in different formats using/working within the constraints of different templates and tools
• Solicit reviews from stakeholders and SMEs
• Review/edit content created based on feedback
• Update and maintain content at frequent intervals
• Partner with subject matter experts across the business to design courses certifications and scaled material for continuous learning
• Build within authoring or editing tools and learning management systems