Information Technology Specialist

Roles and responsibilities

Conduct regular field measurements and monitor applicable QOS parameters in coordination with the Spectrum Department.
Conduct testing of fixed services in coordination with the Technical Affairs Department.
Support in reviewing QOS reports submitted by service providers such as the Quality of Service Compliance
Reports and Quality Control Reports.
Support in reviewing the results of QOS mobile services conducted by the Spectrum Department.
Support in reviewing reports on testing of fixed services.
Support in reviewing QOS data from all CRM applications
Report and escalate non-compliance to the Legal Affairs Unit for required action and enforcement.
Review reports developed by the QoS Analyst.
Quality Assurance (QA) and Testing:

Develop and implement testing procedures to ensure that IT systems, software applications, and infrastructure meet the required standards of quality, performance, and security.
Create and maintain test plans, test cases, and test scripts for both manual and automated testing processes.
Perform testing activities such as functional testing, performance testing, security testing, load testing, and user acceptance testing (UAT).
Identify bugs, glitches, or issues in the system and work with developers or IT teams to resolve them.
Quality Standards and Best Practices:

Define and enforce IT quality standards, methodologies, and procedures to ensure consistency across all IT projects and initiatives.
Implement best practices for software development, system implementation, and IT infrastructure management to ensure robust, reliable, and efficient solutions.
Align IT quality practices with industry standards such as ISO 9001, CMMI, or ITIL (IT Infrastructure Library), depending on the organization's needs.
Continuous Improvement and Process Optimization:

Analyze current IT processes and identify opportunities for improvement in efficiency, performance, and quality.
Work with IT and business teams to suggest process improvements, automations, or workflow changes to streamline operations and reduce risks.
Lead initiatives for process optimization, focusing on improving IT service delivery, reducing downtime, and minimizing defects in applications or systems.
Data Quality and Integrity:

Monitor the quality of data within IT systems to ensure that data is accurate, reliable, and secure.
Work with data management teams to ensure the integrity of data is maintained throughout its lifecycle, from creation to storage and access.
Implement strategies for data validation, data cleansing, and data integrity checks to avoid issues like incomplete or corrupted data.
Monitoring and Reporting:

Establish performance metrics for IT systems and services to track quality and identify potential issues before they affect end-users.
Monitor the performance of IT infrastructure, applications, and networks to ensure that they meet quality standards.
Provide regular reports on IT quality metrics, trends, and key performance indicators (KPIs) to management and stakeholders.
Track the resolution of issues, making sure that corrective actions are taken promptly.

Desired candidate profile

Conducting fixed services testing and regular field measurements.
Monitoring QOS parameters.
Supporting in reviewing reports submitted by other departments.
Reporting and escalating non-compliance to the Legal Affairs Unit.
Reviewing reports in a timely manner.
Technical Expertise:

Knowledge of software development methodologies (e.g., Agile, Waterfall), testing frameworks, and QA processes.
Proficiency in using testing tools and automation frameworks like Selenium, JUnit, LoadRunner, Jenkins, and others.
Familiarity with coding languages such as Java, Python, SQL, or JavaScript (for test automation or performance scripting).
Understanding of networking, cloud computing, and IT infrastructure to ensure the quality of systems across the entire IT stack.
Attention to Detail:

Ability to spot discrepancies, bugs, or performance issues that might affect system functionality or user experience.
Rigorous approach to checking for quality, ensuring that no defects or issues are overlooked.
Analytical and Problem-Solving Skills:

Strong analytical skills to assess system performance, identify the root causes of issues, and devise solutions.
Ability to troubleshoot and resolve technical problems quickly and effectively.
Process-Oriented:

Experience in defining, implementing, and improving processes to achieve consistent results.
Familiarity with ITIL processes for managing IT services and ensuring high-quality service delivery.
Communication and Collaboration:

Strong communication skills to articulate quality issues, testing results, and improvement recommendations to both technical and non-technical stakeholders.
Ability to collaborate effectively with developers, network engineers, project managers, and other IT professionals to ensure quality is maintained.
Project Management:

Experience managing quality assurance projects, setting timelines, and ensuring deliverables are met.
Ability to prioritize quality-related tasks within the broader scope of IT projects.
Security Awareness:

Knowledge of security best practices and how they intersect with IT quality assurance to ensure systems are both functional and secure.
Familiarity with vulnerability management and security testing tools to ensure systems meet security standards.