Project Manager - Sprinklr Implementation
Project Manager - Sprinklr Implementation
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Job Description
SAMY Consult the consulting arm of SAMY Alliance is looking for skilled professionals with deep expertise in Sprinklr to deliver exceptional customer experience management (CXM) solutions. This role requires not only handson project management but also strong commercial acumen to help expand our market.
As a Project Manager Sprinklr Implementation at SAMY Consult you will lead Sprinklr implementation projects guiding clients from strategic planning to fully optimizing their use of the platform. You will be responsible for overseeing project delivery and ensuring the efficient execution of CXM solutions across digital channels such as social media messaging email and customer support. Additionally you may participate in presales activities assessing client needs and providing accurate estimates for time effort and cost while identifying growth opportunities for both clients and SAMY Consult.
Tasks & Responsibilities
Defines and maintains regional implementation practice strategy in collaboration with other regional implementation leaders.
Lead project initiation activities including identifying contractual obligations understanding client goals assessing current situations and establishing key contacts.
Plan and coordinate all phases of project management from initiation to delivery.
Perform resource utilization analysis for ongoing projects and future needs.
Provide financial reporting for project revenue and forecasts.
Develop and execute project plans including scope activities schedules budgets and deliverables.
Identify and allocate required resources assigning key project roles.
Ensure projects are completed on time within budget and meet quality standards.
Manage project risks issues and progress to achieve goals such as deadlines scope and quality.
Identify gaps in project management processes and recommend improvements.
Oversee the delivery of Sprinklr services to meet agreed service levels and quality standards.
Requirements
4 years of project management experience with crossfunctional teams and fixedprice projects.
Excellent verbal and written communication skills with attention to detail and strong clientfacing abilities.
Proven experience leading large projects including executivelevel updates and crossfunctional coordination.
Strong understanding and handson experience with Microsoft Project Visio Office Suite and SharePoint.
Ability to creatively analyze problems manage complex tasks and adapt to changing requirements.
Fluency in both French and English. Any other language is a plus.
Experience managing Sprinklr or other software implementation projects is a plus.
This role is an opportunity to lead impactful CXM transformations for our clients leveraging the power of Sprinklr in collaboration with our innovative team at SAMY Consult.
T tulo en Periodismo o Publicidad. Experiencia demostrable como Community Manager (2-3 a os) Conocimiento de la cultura y mercado argentino. Conocimiento de las mejores pr cticas y tendencias actuales en redes sociales. Excelentes habilidades de comunicaci n escrita y verbal en espa ol. Capacidad para trabajar de manera independiente y en equipo. Atenci n al detalle y habilidades organizativas
Employment Type
Full Time
