Number Porting and Circuit Specialist
Number Porting and Circuit Specialist
Posted on :
06-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-11-2024
Job Description
We are looking for a detailoriented and knowledgeable Number Porting and Circuit Specialist to manage and execute single circuit orders and porting process for project phone requirements. This role is crucial for ensuring the smooth installation of circuit orders and transition of phone numbers and services from one provider to another in alignment with client requirements and industry standards. The ideal candidate will have a strong understanding of VoIP technology Broadband and Fiber transport services along with excellent organizational skills and a proven track record in managing projects.
Key Responsibilities:
- Oversee the endtoend number porting process for cloudbased phone implementations including number transfers and service migrations.
- Coordinate with clients telecommunications carrier orders and internal process management to ensure successful porting operations.
- Ensure compliance with all regulatory and carrierspecific requirements during the number porting process.
- Serve as the primary point of contact for clients regarding number porting and carrier circuit requests and providing status updates.
- Collect and verify necessary information and documentation from clients for accurate porting such and current existing phone records commonly located on Customer Service Records.
- Address and resolve client inquiries and issues related to the carrier circuit orders and number porting process.
- Interact with telecommunications carriers and vendors to facilitate smooth circuit installations and number porting service transitions.
- Track and manage porting requests ensuring timely completion and resolution of any issues that arise.
- Maintain uptodate knowledge of carrier orders processes and requirements.
- Maintain detailed records of all porting activities including request submissions approvals and completion statuses.
- Prepare and maintain reports on number porting activities progress and performance metrics.
- Ensure accurate and complete documentation for compliance and auditing purposes.
- Identify and address any issues or discrepancies that occur during the number porting process.
- Work with technical teams to resolve any technical problems related to phone setup or number porting.
- Implement corrective actions to prevent recurrence of issues and improve process efficiency.
- Evaluate and enhance the carrier order and porting processes and procedures to increase efficiency and effectiveness.
- Stay informed about industry trends best practices and technological advancements related to number porting and carrier requirements.
- Provide feedback and recommendations for process improvements based on experience and industry knowledge.
- Performs other duties as assigned.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problemsolving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a highpaced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Benefits
- Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
- Comprehensive Health Insurance: Coverage starts from day one and one dependent coverage after 30 days.
- PerformanceBased Salary Increase: Enjoy a raise after regularization
- Annual Salary Adjustments: We recognize longterm commitment with yearly salary increases.
- Employee Recognition: Be rewarded for your hard work with incentives and recognition.
- Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.
Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
