drjobs Implementation Consultant

Implementation Consultant

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1 Vacancy
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Job Location drjobs

Karachi - Pakistan

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Responsibilities:

  • Establish and maintain strong customer relationships during the initial phase of the customer journey
  • Onboard new customers by implementing technology and ensuring early product adoption
  • Educate customers on the value of Motive products features and AI technology
  • Act as the primary point of contact for new customers focusing on larger customers
  • Guide customers through initial hardware/software/setup and system training
  • Monitor customer progress and activities to ensure timely adoption and activation
  • Collaborate with crossfunctional teams to resolve complex issues and improve customer experience
  • Manage a large volume of phone conversations and email inquiries
  • Build customer loyalty by delivering exceptional customer service

Requirements:

  • 3 years of experience in a customerfacing role (sales or support)
  • Proficiency in Salesforce and ability to use data to inform engagement plans
  • Clear understanding of customer success and Motives goals
  • Strong listening and problemsolving skills
  • Excellent communication (written and verbal) and presentation skills
  • Ability to manage multiple responsibilities with attention to detail and professionalism
  • Experience in documentation data analysis reporting SQL and Salesforce preferred
  • Experience in fintech and spend management technology a plus


Employment Type

Full Time

Company Industry

About Company

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