Implementation Consultant
Implementation Consultant
Posted on :
07-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsibilities:
- Establish and maintain strong customer relationships during the initial phase of the customer journey
- Onboard new customers by implementing technology and ensuring early product adoption
- Educate customers on the value of Motive products features and AI technology
- Act as the primary point of contact for new customers focusing on larger customers
- Guide customers through initial hardware/software/setup and system training
- Monitor customer progress and activities to ensure timely adoption and activation
- Collaborate with crossfunctional teams to resolve complex issues and improve customer experience
- Manage a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
Requirements:
- 3 years of experience in a customerfacing role (sales or support)
- Proficiency in Salesforce and ability to use data to inform engagement plans
- Clear understanding of customer success and Motives goals
- Strong listening and problemsolving skills
- Excellent communication (written and verbal) and presentation skills
- Ability to manage multiple responsibilities with attention to detail and professionalism
- Experience in documentation data analysis reporting SQL and Salesforce preferred
- Experience in fintech and spend management technology a plus
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
